Mike G
We visited Acqualina for a week at the end of March and two things stood out to us. Firstly, the staff everywhere was kind, friendly, and accommodating. Specifically, Zeta, Anely, and Jeffery were very accommodating of any requests we had and very friendly as well. Secondly, the resort’s handling of COVID protocols was outstanding. They had security at all elevators and entrances and were asking people to put on masks if they were not wearing them. I felt extremely safe staying there during these times.
Chrystal H
I wouldn’t be able to write enough great things about this resort. From valet to check in and of course, pool and beach, the staff was phenomenal. Started the day at the spa with a couples massage and worked our way to the pool, where a beautiful cabana was set up with rose pedals. The attention to details and the attentiveness of Anely, our pool attendant, made our time so special. She made sure we had everything we needed and was so friendly and kind. Besides the beauty of this hotel, it’s not hard to see that the caring staff is what makes this resort top notch.
I would also highly recommend Ke-Uh, the food is amazing and of course, the staff was great. Looking forward to staying again in the near future.
JMP15Boston_MA
This was our first time traveling in over a year and it was absolute perfection! Our family of 4 (two high schoolers) stayed in a room overlooking the intercostal waterway and all agreed that we had the best of both worlds - enjoying the beach and pool views by day and views of the city lights at night on our balcony. The room was spacious and we used the pull out couch, too, so it was great for our family. Our son was doing a lot of homework during our first day or two and made himself a great set up on the room desk and took his breaks on the balcony in the sun. Our daughter loved the oversized tub and my husband enjoyed the in-room espresso in the morning. The cleaning staff was fast and efficient - they come in twice a day but always managed to slip in and out quickly, leaving our room in pristine condition.
We spent one day on the beach and found the service to be just as great outside as it was inside. Jimmy set us up our first day with an amazing beach cabana and coconut waters, and someone was constantly refreshing our pitcher of ice water, so we never felt dehydrated despite being in the hot sun all day. The ocean was warm and clear and Joshua managed to get a few pool floats so my teens could use them to lounge in the water. We spent another day pool-side and that was just as great! Even though the hotel was nearly at full occupancy, we never felt like we couldn't find a place to sit and never felt like the pool was crowded. We had lunch at the pool, on the beach, and sat at Costa Grill one day - all the food was excellent, as were the drinks. Our favorite meal at the resort was breakfast - there was just something so special about being greeted by the staff each morning and having a strong cup of coffee and delicious choices every day. The views of the beach and pool can't be beat either! Simone was particularly friendly and happily brought things like avocado toast and iced coffee with almond milk for our daughter who is allergic to dairy. She typically finds it tricky to finds safe but fun menu choices and really felt like she had a lot of options at Acqualina. We also dined at the sushi restaurant at the hotel twice and that was delicious, too. The patio was gorgeous lit up at night and the staff was on top of things, treating my daughter to a celebratory song and sorbet to highlight her high school graduation. Lastly, we used the spa and the gym. My son loved all the high tech options in the gym and that he was often the only one in there. My daughter and I got a facial and massage and both services were great. The spa pool area was small but peaceful and the hot tub there was really pretty with a relaxing waterfall. All in all, we really can't say enough good things about our stay. I know that Acqualina is pricey, but we truly felt like the service and quality was worth every penny. Special thanks to the manager, Victoria, for checking in with us a few times during our stay. We will definitely recommend the resort to friends and hope to be back!
Laura K, MARCH 2021
After more than a year away, we finally returned to Acqualina, now under the new leadership of Grant, whose incredibly experienced expertise has maintained the hotel’s 5 stars it so readily deserves.
The hotel’s service is warm, fabulous, and genuine. A special shout out to Rachel, who is the heart and soul of Acqualina. Fabiana, You are awesome!!! David, Caio, Zeta, thank you so much for making our stay even more special.
The Covid safety precautions are truly impeccable. We felt extremely safe throughout our stay.
We can’t wait to return as soon as possible to Acqualina. This hotel is pure luxury with a heart and soul.
MarinaMek, MARCH 2021
This hotel goes above and beyond for its guests. Excellent location to kids parks as well as short drive to Bal Harbour and Wynwood and excellent pool and beach amenities. Extremely clean large rooms and luxury construction.
Restaurants on the property are great as well.
Jeffret5387, MARCH 2021
This resort is spectacular and pristine, in both the room and the public areas. The room furnishings were incredible in design, but also comfortable and practical. You do not need to leave this resort. All of the restaurants were excellent, and far better than what we had when we left the property. No need to leave on our next visit. All of the food was delicious and unique, with Il Mulino and Ke-Uh being standouts. Even room service was great - freshly prepared and no doubt delivered immediately. However, the real highlight is the service from all of the staff. Housekeeping does an amazing job, and were so thorough, and left nice little touches that were not expected. The staff at the pools and beaches were friendly, courteous, and always checking on your needs and ready to serve, without ever being intrusive. Everyone remembers your name and you are recognized and preferences recalled, and that is even while wearing a mask, which is impressive. Covid precautions were taken seriously, and we felt very comfortable, but the staff was not a police force about it, as was described in another guest's review. The spa offers unique and advanced treatments and creates an environment where you want to stay long after the service to enjoy the amenities, such as the pool and hot tub, on a private deck. I would highly recommend this property, as it offers a unique experience not often found in US luxury resorts, and one that equals and in some areas exceeds the luxury resorts of Europe.
Danason, MARCH 2021
Spectacular place to vacation with a multi-generational family book thru Whatahotel. We are nearing the end of our week-plus stay but I couldn’t wait to rave about our first family vacation at Acqualina. We are here with adult children and grandchildren and the resort could not be more perfect. With the assistance of Richie Massa at Whatahotel, who recommended the resort to us, we booked an ocean-front two bedroom suite with den, which gave us an office with twin day-bed, perfect for our grandson. The first master has a glorious ocean view and the second king master has its own sitting room, great for a crib and essentially providing two suites. We have a full kitchen for room service breakfast and take out delivery dinners. Timo and Ceviche 105 were great. The service is top notch: at the pool, at the beach, through the concierge desk, and housekeeping. Any request is met with a cheerful “can-do” attitude. Of special note is the amazing swim instructor, Oscar, recommended and arranged by the concierge. He was so supportive and funny and in three days, our four year old grandson had made huge leaps in his swimming skills. Oscar is truly amazing and we were grateful to him. The beach is beautiful and on calmer days, the ocean very swimmable. Finally, COVID safety protocols are consistently enforced making the experience feel very safe. Although the resort has been fully booked during our stay, it has never felt crowded or rushed. Thank you to all of the staff at Acqualina who have helped make this a wonderful 70th birthday celebration and more, a celebration of having our family together again. We will be sorry to leave.
Nataliya Gavlin, FEBRUARY 2021
Absolutely amazing!!! 6 star service and amenities.
Acqualina is the best resort in Miami not only because of its fabulous amenities such as gorgeous pools and beach areas, delicious restaurants and beautiful spa, but also because of its highly trained, professional and dedicated staff, ready to serve and provide you with the best service. The men and women who work here really take pride in their work and cater to any wish and request, sometimes even before you ask for it. If you are lucky to stay here or visit, I hope you get the pleasure of meeting Eugene and David who work at the beach/couches area. They are top class hospitality specialists, friendly, knowledgeable, dedicated, eager to help and to serve. They will make your experience unforgettable! After staying here for almost 3 months, I can safely say that this is the most luxurious and amazing resort/residence.
Teddy, FEBRUARY 2021
Incredible and AMAZING experience at Aqualina! The staff will go above and beyond for you, but if you decide to relax on the beach side call in advance and ENSURE David and Fabiana attend to you. David is a team leader with the qualities of a manager, and Fabiana is a manager who provides a quality experience and runs an incredible team- it’s clear how high her standards are for her staff. It was a friends birthday and David made my friend feel like a Princess on her special day. Amari wasn’t attending to us, however, he did stop by and gave us some excellent recommendations for going out around Miami and is just as incredible as David and Fabiana. I am so absolutely grateful to the beach team for their excellent service and making my friend the happiest gal on her birthday (and extending their quality service beyond just her birthday). Thank you so much to the entire staff for making our ENTIRE stay fantastic! Officially Acqualina guests for life.
Sensationswigs, JANUARY 2021
“Amazing place enjoyed every moment. Service is unparalleled. Staff is friendly and smiley and out to make each guest feel welcome and appreciated. Fantastic ambience and amenities. Pool and beach service exceptional.”
Stu K, JANUARY 2021
“Not sure where to start...well, how about with this - you can’t stay in a nicer, friendlier place. The resort - beach, pools, restaurants, rooms - is absolutely amazing. The staff - particularly Maria and Mardy at the front desk, Luis and Gus the bellmen, Karlo at the beach, Karen at the coffee stand - redefines customer service. Every employee takes ownership of your question or concern. We can’t wait to go back!”
SCK, JANUARY 2021
“It never amazes me how warm & friendly this property is, without compromising it's service & quality of hotel.
Coming back after a little break we just picked right up where we left off. So comfortable & easy to get back acquainted with!
See you next month! Stay Safe!
Did a fabulous job under these trying times.”
Ayden, JANUARY 2021
“Me and my boyfriend visit Acqualina every weekend and I have to say... I could not believe the experience I had. Thank you so much Tyler and Alberto for making my birthday experience something to never forget. The cookies were amazing and the notecard was very thoughtful.”
Avi, JANUARY 2021
“Tyler the beach attendant is a truly thoughtful person. He sat me down early in the morning and inquired the reason for my stay at the Acqualina and I informed him that we came to celebrate my girlfriends birthday and he really went above and beyond! As we were ready to leave, we were surprised with a glass of champagne and cookies. My girl was shocked and still hasn’t stopped talking about it. Our experience this weekend has really made us enjoy coming to the Acqualina even more than ever. Thank you everyone!”
Nadia, JANUARY 2021
“One of the most wonderful experiences I’ve ever had at a hotel. Beautiful property, wonderful room, tasty food and tremendous spa treatments. When we went down to have a beach day with our friends, we were greeted by a very polite young man named Eugene. He was so thoughtful, well spoken and overall amazing. He gave us a tour of all of the options we had and made sure our day was the best it could be. He was overall wonderful and it makes me happy to see young men still working hard during these hard times, and be this well spoken, smart at such a young age. He didn’t miss a thing and made mine and my husbands day special. Thank you Acqualina for a beautiful getaway and Eugene for being so stunning. Will definitely come back very soon ??”
SALYASEEN2, NOVEMBER 2020
A weekend in paradise.
“We thoroughly enjoyed our weekend stay at Acqualina. The staff, service, amenities, restaurants and even the weather were perfect. The beach is swimmable, the rooms are spacious, spotless and very tastefully furnished.”
J0RRIC0, NOVEMBER 2020
What an incredible experience !!
“We chose Acqualina as the destination to celebrate our wedding anniversary.
The entire experience was extraordinary, from quality of room, amenities and especially the warm and welcoming staff. Could not be more pleased with our choice.”
HTOWN D, NOVEMBER 2020
Excellent property
“We spent a romantic couple of days including Thanksgiving at Acqualina. It’s a beautiful place with a wonderful beach, very accommodating staff and great amenities. Our beachfront room was large and super comfortable."
CONNECTOR610875, NOVEMBER 2020
“Acqualina is truly a remarkable resort. Located on the beach, close to the airport and during non-COVID times, convenient to all that Ft. Lauderdale has to offer. The resort itself is well done, giving you a sense of being in the Mediterranean. The on-site restaurants are great with good variety and specials. But the best thing about the resort are the people. From the minute you arrive, everyone greats you by name, no matter where you are. They are all very, very good at their jobs and are always so attentive and personable. It has become our favorite splurge get away."
SARAH P., OCTOBER 2020
Best Staycation
“Had such a nice staycation at Acqualina! Loved everything especially the staff! And especially the staff at the pool and beach. Everyone anticipated your needs before you even thought of them yourself! At the beach, Hector was SO nice and so helpful and came up to us the moment he saw we were waiting for chairs. Also at the pool Zeta was so sweet and friendly and was a big help! Loved everyone here!”
MICHELEY2515TR, OCTOBER 2020
Girls trip
“Great girls get a way- however I would recommend families and couples as well.
Excellent service, large and well-appointed accommodations.
Pool and beach service was top notch. A true 5 star experience
All COVID precautions- in place. I felt very safe.
Masks and social distancing are enforced in a very nice way.”
MOMMADUKES, OCTOBER 2020
EXCELLENT
“I had the pleasure to visit Miami’s best kept secret along the gorgeous Sunny Isles of Miami. I did not realize a quiet haven like Acqualina can thrive amid South Florida chaos, but once you get here you will understand why, it lures repeat vacationers and incognito celebrities with picture-perfect beaches; the service is impeccable, I was utterly impressed with the hotel buzzing almost on a regular day. Dining venues were full from breakfast to dinner, with an solid loyal clientele, both local and foreign. The Acqualina defies crisis with impeccable service, innovation and ultimate pandemic safety. Once you experience this haven you will know why Acqualina Resort & Residences has been recognized in the 2020 10Best Readers' Choice Awards by USA Today as the #1 Best Destination Resort in the United States, #1 Best Waterfront Hotel in the United States and #1 Best Hotel Spa in the United States awarded to Acqualina Spa by ESPA. After dining at Il Mulino at the Acqualina on our first night we did not want to go off property to eat anywhere else, it has been awarded the Forbes Travel Guide Recommended Award for its exceptional dining experience, we dined here again on our last evening, Santiago our waiter outdid himself with the service he provided, and I will never forget the best tasting grappa he offered us for the after dinner aperitif (complimentary btw). Our bartender William had the best bar tending skills I’ve seen, he created a drink for me which was not just an ordinary drink but an “EXPERIENCE” , the distinct smoky flavor and sweet taste transported me back to my parents village in Punjab, India! William you are the MAN when it comes to making drinks and I know you will be still be there next time I visit.
I had a wonderful day at the spa, so relaxing, the staff were very attentive, thank you Martha for serving such a delicious lunch, thank you to my wonderful masseuse.
Every staff member I had a chance to interact with have been working there for several years and it’s because THEY LOVE WHAT THEY DO. Retention of staff and Excellent service trickles down from the top, so Kudos to the owners Eddie and Jules - I Hope I get to meet you on my next visit so I can personally thank you for creating such a wonderful place of ultimate luxury and experience for all. A very big THANK-YOU to my wonderful son Sher for making this trip possible to get away for a few days to de-stress and unwind for a few days, it was the perfect place to do it. Love you to the moon and back son.”
EXITBY, SEPTEMBER 2020
COVID Safety was paramount
“Frequent visitor - as an older dentist Covid precautions are always on my mind. I know how hard it is to do the great job Acqualina does. NO ONE enters the property without temp checks, masks & socially distant. Everything is super clean, sanitized constantly. The rooms are always beautiful, the grounds, pool areas are immaculate as always. The service is impeccable. Il Mulino’s steaks & pasta are worth the trip alone. My wife and I love this place. We felt safer here than anywhere we've been during the pandemic. WORTH EVERY PENNY.”
GUY M., SEPTEMBER 2020
Exceptional service
“From the moment you arrive you will understand what it's like to stay at a resort that truly cares about you enjoying your time there. Everyone is very nice and helpful. Many resorts in this price range have that though. Acqualina has found out how to hire a staff that goes the extra mile to make sure you want to come back as soon as you can. Giselle and Jimmy at the beach were great. Jose recommended an outstanding restaurant (Chiviche 105) when we were talking to him about our plans the next day. Monica at the spa was great. Louise was the biggest help when we first arrived to set everything up. These are the people we interacted with the most. I'm certain that if we went at a different time, the other staff we would have dealt with would have made us feel just as welcome.”
RPENNA. SEPTEMBER 2020
Breathtaking Experience
“What an amazing resort. My wife and I came here for a weekend getaway and it was nothing short of Amazing. The staff was extremely attentive and every single employee we came across was extremely friendly.”
JANEL, SEPTEMBER 2020
Weekend staycation
“Incredible hotel and fantastic service!
Jimmy Angel made our beach day extra special. He was extremely willing to help and made sure we were taken care of from the moment we arrived to the beach, until we sat down for lunch.
We will definitely come back!”
DERONEY, SEPTEMBER 2020
Doesn't get any better than this!
“From the beginning to the end everything was perfect! The front desk attendant Aliana managed to assist us with getting a MUCH appreciated room upgrade to a one bedroom suite, and boy are we glad she did! The room was exquisite: clean , spacious, with an unimpeded view of the ocean as far as you could see. Our room attendants were thorough without being obtrusive. The resort didn't seem too crowded. At times we almost felt like we had the facilities to ourselves. My wife had the best spa treatment of her life with Aruba at the ESPA. And Robert the elevator attendant always had a smile on his face and an elevator at the ready. Many layers of Covid measures are in force. Tons of very good restaurants are within walking distance. As such , once you're here, a rental car's not really necessary. Can't wait to return!”
DYLIM, AUGUST 2020
Felt Entirely Safe @ Acqualina!!
“We have been traveling to Acqualina for over 10 years now. It amazed us a decade ago and still amazes us each time we come back. The property itself is well kept and the facilities are wonderful, but truly it's the people there that keep us coming back. From the valet staff once we first enter to check in to the beach/pool attendants, they are all very well trained and make you feel special each and every day. During the Covid pandemic, traveling is definitely a different experience, but I can say that Acqualina is doing everything as well as it could be. For example, we see people at stores and restaurants wearing gloves, but you never see them changing gloves. I witnessed the Valet guys using hand sanitizer and putting on new gloves each time they entered and exited your car. Also, same thing happened at the beach, when I asked for towels. You can tell that the staff was well trained and followed sanitary guidelines to keep us as safe as possible. Lastly, we always have a great experience at checkin with Rachele, as she always remembers me and our family each time we return. It's a special place to us.”
LISA T., AUGUST 2020
Safe and Incredible
”Stayed at Aqualina resort with my daughter before dropping her at college this last weekend. Everything about the resort and hotel was five star. The safety precautions they took made us feel completely secure and we loved staying there. The level of service was incredible. The staff and services were incredible everything was sanitized and easy to use. Even used the gym as they book one party at a time there and clean in between.Would recommend to anyone who can take a little time down in North Miami Beach.”
THE ALEXANDERS, AUGUST 2020
Six Star
“If there were such a thing, this resort would have the six star rating. Incredible people that obviously love working there. All in the details. We have been to many fine resorts but this simply takes it to another level. Special kudos to the concierge Jay and Phillip who helped us on the beach set up.”
TYLER J., JULY 2020
"Had an amazing time at the Acqualina for my girlfriend and I’s anniversary. The service and hospitality that they offer are exquisite. The Food & Beverage manager, Mallory, helped us through every step of the way. Also, Conrad made sure that our Cabanas were always ready for us whether it be by the pool or ocean side. Thank you guys for a weekend that I will never forget! I will definitely be back soon."
CHASU, JULY 2020
"This was the 3rd time we have celebrated my wife’s birthday at the Acqualina but the first time since 2011. Wow is all I can say, this time our daughter traveled with us and upon arrival we were upgraded to a Ocean View Classic Suite. My daughter (13) enjoyed having her own space and we did too. Service was splendid throughout our stay but what stood out most for my wife was Hector and Conrad making my wife special day over the top! They not only setup a lounge area directly front and center view on the beach with drinks and fruit tray but also delivered her a birthday card and bottle of sand keepsake to our room after she returned. It’s the small things that make big impressions and lasting memories. We will be returning and I have recommended the resort to a few friends. Thanks again Acqualina Resort for making my wife’s Birthday special in a time (pandemic) like this!!!!"
SALES936, JULY 2020
"I have been traveling to Miami almost weekly for over 10 years now, I stayed in every single 5 star hotel many times, long story short, no one beats the Acqualina. Best in every aspect. I wish other hotels would learn from them."
