The Secret Behind Acqualina’s Numerous Awards

By Michelle Payer

Acqualina Resort guests aren’t shy about expressing their love for the luxury oceanfront resort they call home a few days, weeks or months a year. As citizen journalists, they take to TripAdvisor, the world’s largest travel site, and write detailed descriptions about their favorite resort experiences – from curated resort amenities and warm service to world-class restaurants, a destination spa and luxurious guestrooms – to guide future guests along their travel journeys.  “Dedicated and passionate individuals work around the clock as guardians of the brand” to ensure what guest see and experience is nothing short of perfection, says Acqualina Resort CEO and Partner Deborah Yager Fleming.

U.S. News & World Report’s editors researched thousands of hotels, collected dozens of data points and used an unbiased approach to name Acqualina #1 Best Resort in the Continental U.S., while USA Today named it Best Resort in America. The most discerning hotel industry critics at AAA have bestowed a Five Diamond rating upon the resort for 15 consecutive years, while Forbes has given Acqualina a prestigious Five-Star rating for 10 consecutive years. Acqualina Spa separately received a Five-Star rating and is recognized as one of the world’s best spas. Only properties that meet Forbes’ exacting hospitality standards – the most rigorous in the industry – achieve the highest Five Star rating, which establishes a global benchmark for luxury travel.

“We are thrilled with these accolades that highlight our most important mission as a property, which is striving to deliver the most outstanding personalized service to our guests,” says Yager Fleming. “We are constantly improving our programs, guestroom product, spa offerings and user technology to deliver a seamlessly luxurious experience for our guests, whether they are multigenerational families or a couple visiting our hotel or spa,” she says.

Never one to rest on its laurels, Acqualina is introducing an exquisitely decadent new adult pool experience beginning June 1 with eight custom day beds and four luxurious poolside cabanas at the oceanfront adults-only pool. At the same time, guests will find luxurious guestroom bathrooms transformed by interior designer Isabel Tragash that replace the ivory color palette with an elevated white colorway, Vena Oro marble, Molteni vanities, Italian sconces and many more sumptuous additions.  Fleming says beyond the spectacular setting, luxurious details and magnificent finishes, “It’s a testament to the team,” she emphasizes. “Everyone cares and that’s what makes the difference.”