SARAH P., OCTOBER 2020
Best Staycation
“Had such a nice staycation at Acqualina! Loved everything especially the staff! And especially the staff at the pool and beach. Everyone anticipated your needs before you even thought of them yourself! At the beach, Hector was SO nice and so helpful and came up to us the moment he saw we were waiting for chairs. Also at the pool Zeta was so sweet and friendly and was a big help! Loved everyone here!”
MICHELEY2515TR, OCTOBER 2020
Girls trip
“Great girls get a way- however I would recommend families and couples as well.
Excellent service, large and well-appointed accommodations.
Pool and beach service was top notch. A true 5 star experience
All COVID precautions- in place. I felt very safe.
Masks and social distancing are enforced in a very nice way.”
MOMMADUKES, OCTOBER 2020
EXCELLENT
“I had the pleasure to visit Miami’s best kept secret along the gorgeous Sunny Isles of Miami. I did not realize a quiet haven like Acqualina can thrive amid South Florida chaos, but once you get here you will understand why, it lures repeat vacationers and incognito celebrities with picture-perfect beaches; the service is impeccable, I was utterly impressed with the hotel buzzing almost on a regular day. Dining venues were full from breakfast to dinner, with an solid loyal clientele, both local and foreign. The Acqualina defies crisis with impeccable service, innovation and ultimate pandemic safety. Once you experience this haven you will know why Acqualina Resort & Residences has been recognized in the 2020 10Best Readers' Choice Awards by USA Today as the #1 Best Destination Resort in the United States, #1 Best Waterfront Hotel in the United States and #1 Best Hotel Spa in the United States awarded to Acqualina Spa by ESPA. After dining at Il Mulino at the Acqualina on our first night we did not want to go off property to eat anywhere else, it has been awarded the Forbes Travel Guide Recommended Award for its exceptional dining experience, we dined here again on our last evening, Santiago our waiter outdid himself with the service he provided, and I will never forget the best tasting grappa he offered us for the after dinner aperitif (complimentary btw). Our bartender William had the best bar tending skills I’ve seen, he created a drink for me which was not just an ordinary drink but an “EXPERIENCE” , the distinct smoky flavor and sweet taste transported me back to my parents village in Punjab, India! William you are the MAN when it comes to making drinks and I know you will be still be there next time I visit.
I had a wonderful day at the spa, so relaxing, the staff were very attentive, thank you Martha for serving such a delicious lunch, thank you to my wonderful masseuse.
Every staff member I had a chance to interact with have been working there for several years and it’s because THEY LOVE WHAT THEY DO. Retention of staff and Excellent service trickles down from the top, so Kudos to the owners Eddie and Jules - I Hope I get to meet you on my next visit so I can personally thank you for creating such a wonderful place of ultimate luxury and experience for all. A very big THANK-YOU to my wonderful son Sher for making this trip possible to get away for a few days to de-stress and unwind for a few days, it was the perfect place to do it. Love you to the moon and back son.”
EXITBY, SEPTEMBER 2020
COVID Safety was paramount
“Frequent visitor - as an older dentist Covid precautions are always on my mind. I know how hard it is to do the great job Acqualina does. NO ONE enters the property without temp checks, masks & socially distant. Everything is super clean, sanitized constantly. The rooms are always beautiful, the grounds, pool areas are immaculate as always. The service is impeccable. Il Mulino’s steaks & pasta are worth the trip alone. My wife and I love this place. We felt safer here than anywhere we've been during the pandemic. WORTH EVERY PENNY.”
GUY M., SEPTEMBER 2020
Exceptional service
“From the moment you arrive you will understand what it's like to stay at a resort that truly cares about you enjoying your time there. Everyone is very nice and helpful. Many resorts in this price range have that though. Acqualina has found out how to hire a staff that goes the extra mile to make sure you want to come back as soon as you can. Giselle and Jimmy at the beach were great. Jose recommended an outstanding restaurant (Chiviche 105) when we were talking to him about our plans the next day. Monica at the spa was great. Louise was the biggest help when we first arrived to set everything up. These are the people we interacted with the most. I'm certain that if we went at a different time, the other staff we would have dealt with would have made us feel just as welcome.”
RPENNA. SEPTEMBER 2020
Breathtaking Experience
“What an amazing resort. My wife and I came here for a weekend getaway and it was nothing short of Amazing. The staff was extremely attentive and every single employee we came across was extremely friendly.”
JANEL, SEPTEMBER 2020
Weekend staycation
“Incredible hotel and fantastic service!
Jimmy Angel made our beach day extra special. He was extremely willing to help and made sure we were taken care of from the moment we arrived to the beach, until we sat down for lunch.
We will definitely come back!”
DERONEY, SEPTEMBER 2020
Doesn't get any better than this!
“From the beginning to the end everything was perfect! The front desk attendant Aliana managed to assist us with getting a MUCH appreciated room upgrade to a one bedroom suite, and boy are we glad she did! The room was exquisite: clean , spacious, with an unimpeded view of the ocean as far as you could see. Our room attendants were thorough without being obtrusive. The resort didn't seem too crowded. At times we almost felt like we had the facilities to ourselves. My wife had the best spa treatment of her life with Aruba at the ESPA. And Robert the elevator attendant always had a smile on his face and an elevator at the ready. Many layers of Covid measures are in force. Tons of very good restaurants are within walking distance. As such , once you're here, a rental car's not really necessary. Can't wait to return!”
DYLIM, AUGUST 2020
Felt Entirely Safe @ Acqualina!!
“We have been traveling to Acqualina for over 10 years now. It amazed us a decade ago and still amazes us each time we come back. The property itself is well kept and the facilities are wonderful, but truly it's the people there that keep us coming back. From the valet staff once we first enter to check in to the beach/pool attendants, they are all very well trained and make you feel special each and every day. During the Covid pandemic, traveling is definitely a different experience, but I can say that Acqualina is doing everything as well as it could be. For example, we see people at stores and restaurants wearing gloves, but you never see them changing gloves. I witnessed the Valet guys using hand sanitizer and putting on new gloves each time they entered and exited your car. Also, same thing happened at the beach, when I asked for towels. You can tell that the staff was well trained and followed sanitary guidelines to keep us as safe as possible. Lastly, we always have a great experience at checkin with Rachele, as she always remembers me and our family each time we return. It's a special place to us.”
LISA T., AUGUST 2020
Safe and Incredible
”Stayed at Aqualina resort with my daughter before dropping her at college this last weekend. Everything about the resort and hotel was five star. The safety precautions they took made us feel completely secure and we loved staying there. The level of service was incredible. The staff and services were incredible everything was sanitized and easy to use. Even used the gym as they book one party at a time there and clean in between.Would recommend to anyone who can take a little time down in North Miami Beach.”
THE ALEXANDERS, AUGUST 2020
Six Star
“If there were such a thing, this resort would have the six star rating. Incredible people that obviously love working there. All in the details. We have been to many fine resorts but this simply takes it to another level. Special kudos to the concierge Jay and Phillip who helped us on the beach set up.”
TYLER J., JULY 2020
"Had an amazing time at the Acqualina for my girlfriend and I’s anniversary. The service and hospitality that they offer are exquisite. The Food & Beverage manager, Mallory, helped us through every step of the way. Also, Conrad made sure that our Cabanas were always ready for us whether it be by the pool or ocean side. Thank you guys for a weekend that I will never forget! I will definitely be back soon."
CHASU, JULY 2020
"This was the 3rd time we have celebrated my wife’s birthday at the Acqualina but the first time since 2011. Wow is all I can say, this time our daughter traveled with us and upon arrival we were upgraded to a Ocean View Classic Suite. My daughter (13) enjoyed having her own space and we did too. Service was splendid throughout our stay but what stood out most for my wife was Hector and Conrad making my wife special day over the top! They not only setup a lounge area directly front and center view on the beach with drinks and fruit tray but also delivered her a birthday card and bottle of sand keepsake to our room after she returned. It’s the small things that make big impressions and lasting memories. We will be returning and I have recommended the resort to a few friends. Thanks again Acqualina Resort for making my wife’s Birthday special in a time (pandemic) like this!!!!"
SALES936, JULY 2020
"I have been traveling to Miami almost weekly for over 10 years now, I stayed in every single 5 star hotel many times, long story short, no one beats the Acqualina. Best in every aspect. I wish other hotels would learn from them."
Sara, June 2020
"We booked a week here for our honeymoon and had the BEST experience. The rooms are incredible and the staff is equally as great!! We met Conrad when he helped us get set up on our first day by the beach. For the rest of the week he helped us and was incredible!! He remembered our names, how we like our umbrellas, and was just the very best!!! I don’t ever leave reviews but really feel like he deserves to be recognized. Employees that show up with his work ethic AND positive attitude are hard to come by!"
DANIELLA SALEM, FEBRUARY 2020
"I have treated my daughter and her family for president weekend in Acqualina resort , wow wow wow what wonderful experience they have , once they checked in to the hotel ,the room was ready with 2 cribs as requested ,the rooms was upgraded to classic suit with a ocean view.
From checking in to checking out everything was just PERFECT. Great place for family ,super friendly and comfortable safe place to be.
Nothing like being in Acqualina hotel. Can’t wait for our next trip to Acqualina."
LAURA K., JANUARY 2020
"We are halfway through our five day stay and I wish it were longer. I’m writing this from the famous red couches right off the beach, our favorite spot. Acqualina never changes its vibe, never loses its luster or warmth. It is immaculate and pristine still; no stone is left unturned for its guests. Special shoutout to Rachele, Giovanna, Glenda, Shaq, and of course Christof!!! Honestly service like this does not exist anywhere else we have ever encountered. It’s a family here. We are so happy for your continued success and hope to continue to stay at Acqualina for many years to come!"
DIANE R., DECEMBER 2019
"My husband and I stayed here to start our 40th anniversary celebration. We were completely wowed by the experience. It certainly deserves the high ratings that it has been awarded. Thank you for such a wonderful experience. We will certainly be back. Shout out to Veronica the concierge, Ray in security, Camille front desk and everyone who makes you feel like part of the family here."
