Martha Valencia, July 2023
Let me tell you about Luci because he is simply amazing! He always goes the extra mile for us. It's unbelievable how, even after a year, he still remembers our names when we visit. Now, let me talk about Ethan. Oh my goodness, he was an absolute superstar at the beach! While we were lounging on our aqua beds, he made sure to take care of our every need. He was so attentive the whole time. And lastly, I have to mention Rebecca at the spa. She gave me the most incredible massage I have ever experienced. Seriously, it was out of this world!
Daniel, July 2023
My wife and I traveled from California to stay at Acqualina in June 2023 for our anniversary. We received a text from the Acqualina team a few days prior to our arrival welcoming us and telling us to not hesitate to reach out if we had any issues. This interaction was the first of countless interactions we would experience during our trip where the Acqualina team consistently provided intentional care for us. Our flight was changed last minute and we arrived several hours early. Andrés, at the front desk, immediately took care of us. Vika gave us a tour of the property and encouraged us to enjoy the Il Mulino breakfast buffet (included with our stay, since we booked through American Express) and then hang out in the spa (access also included with AMEX) until our room was ready. We enjoyed breakfast and the spa, and then Andrés messaged us to let us know our room was ready. He said he had a surprise for us as he walked us to our room. Our room had been upgraded to an Oceanfront Classic Suite and it was decorated for our anniversary. We genuinely felt like guests during our stay. The Acqualina team regularly acknowledged us by name and took care of us at every turn. From Mike at the pool, Brandon, Danny, and Monica at the beach, Tanya at the spa, to the entire team at Il Mulino...my wife and I have never experienced such intentional care and service from a resort (and we've stayed at many amazing places throughout the world). Acqualina prides itself on its service and it shows. We booked through AMEX (see attached photo with the list of AMEX perks we received) based on the amazing reviews and I echo every amazing thing that was said about this property and team. We also should mention that the beach access is phenomenal. We spent soooo much time in the ocean. We will 100% return and I've never been so eager to write a positive review.
Joe B, July 2023
This is without question the #1 resort in the US. Beautiful hotel and facilities, unquestionably the best service throughout the entire hotel. Restaurant is amazing, the rooms, beach, pools and spa are luxurious and immaculate.
We visit them twice a year and are never disappointed.
Treat yourself, this hotel is 5 Star PLUS!!!!" The real difference maker tho is the staff there. Everyone there goes out of their way to ensure total satisfaction.
I want to point out a few staff members that made our stay special.
You have an absolute gem in Lucio at reception. We have known him for the several years and visits we've had and he always seems to check us in. The welcoming smile, always recognizes us by name, always remembers to have our favorite room (1704B). These things are very important to us and make us feel at home.This is the ideal person I would want as an staff member to make that all important first impression. Besides our room preference, he has literally brought our room keys to us on the beach when our room was ready, arranged for my daughters food requests and beach toys, I could go on and on, he simply goes beyond 5 stars, he is top notch. Ethan and Stella (beach and pool) . Made sure our cabana and umbrellas/towels were ready before we arrived, kept us hydrated with ice water in the 100 degree heat, and continually checked on us for whatever we needed. Rebecca(spa services) . My wife commented this was the best massage she has ever had. Thank you again Acqualina we will continue to see you year after year !!!
Stella B, June 2023
Acqualina is my favorite hotel in Miami. Never disappoints! But on this trip, the service of the hotel has outdone itself. The day before I left, I received whats up message from Victoria. She was a part of the guest services team. I was pleasantly surprised, and even thought that it was a robot! But on arrival I met her, SHE was a real person 😊!
She was very sweet and kind ! The level of her professionalism is unmatched!
The breakfast in the morning was very delicious!
The pool area is incredible, the beach and the beach staff is amazing. Room was always nice and clean!
I want to thank again Victoria Bilenko for her grace and generosity
Kudos on an amazing property.
Anthony I, June 2023
The ITALIANO family cannot thank the acqualina staff enough. we've been going for 10 years+ and have always had an amazing experience. thank you from the bottom of our hearts for treating us like royalty.
a special shout out to staff: BEN- (white shirt on the beach)- an absolutely OUTSTANDING individual. the italiano family cannot thank him enough for making our stay, the best ever. he is worth his weight in gold. Kevin- great guy. what a fantastic work ethic!
MIKE-(places wrist bands on, and security). MIKE is a salt of the earth, absolutely outstanding wonderful individual with a heart of GOLD. a true gentleman and more.
Red shirts (beach food servers): CONRAD- fantastic individual. absolutely wonderful. Marcel- heart of gold. Monica- another salt of the earth/heart of gold. Dmytro- wonderful gentlman.
Blue shirts (managers?): ION- outstanding. Ion could not do enough for you. perfect gentleman and wonderful individual. another individual worth his weight in gold.
-Brandon & Shoaib: absolute gentlemen. kind hospitality.
-everyone was wonderful.
Racquel H, June 2023
I enjoyed my stay!!! The hotel was so beautiful and Mediterranean. I love the staff, especially Fernando because he was so accommodating and kind! The pool and the amenities were outstanding and he made sure to check in with us throughout the day.
Chrisy M, June 2023
This resort is the gold standard for service! From the front desk, beach service, housekeeping, security, every employee knows your name and enjoys what they do. Carlos at the Costa bar went above and beyond. He had fresh brewed tea for me each morning before the bar was open for the day.
Roberto with chair service took great care of us. He stopped by every day to say hello and check on us. He was awesome! Ben we met last year with chair service and he was back this summer. Enjoyed seeing familiar faces.
The hotel and rooms are beautiful and clean to perfection. This was our 4 trip to this resort. Unfortunately our flight was cancelled but working with the staff to book another night was so easy and realized all the stress.
I could write much more because everything was perfect!
Janet E, June 2023
Best service we have ever experienced.
Matthew at the pool and beach is top notch. Very attentive and friendly. Super service
Marcel at food and beverage is top notch also. So friendly, attentive and professional. Super service.
These two guys have made our stay here so exceptional.
Cheri K, June 2023
As beautiful and luxurious as the resort is, it is the people whom I will forever remember and cherish. Special shout out to Mike, Christian Gamarra, & Reuben Trane. Thank you for making my stay extra special!!
Go38289545324, June 2023
My family and I are well seasoned travelers. The Acqualina resort is spotless, elegant, culturally diverse with excellent food, accommodations, and location. However, it is the Acqualina staff that sets this resort apart from all others. From the moment you pull up to the front entrance, you feel pampered and cared for.
The valet, the front desk staff, concierge and all support staff set the example that all other 5 star resorts yearn to achieve.
The front desk manager, Alisa Geller was stellar. She exuded a level of professionalism and knowledge of the resort. Her willingness to go the extra mile to make our stay absolutely fantastic should make Acqualina lucky and proud to have her there.
Our concierge Randy Ross was similarly fantastic. Although the resort is absolutely fantastic, its brilliant staff sets Acqualina apart from all other resorts. If i could give 10 stars, I would.
JM60, June 2023
Amazing..once again. This is the second time here z my birthday and it is even better then the first. I’ve been pampered since we got here. The rooms, the staff and the amenities can’t be beat. We’ll be back next year and already can’t wait. Want to shout out to the waiters and pool staff who really took care of us.
Rob P, June 2023
Our second time at Acqualina (this time for my birthday) and couldn’t have been better. From the luxurious rooms and gorgeous property to the attentive and caring staff, it’s at the top of our list for a romantic getaway. Shout out to Carlos at the poolside bar who made the birthday festivities all the merrier!
Christy McCormick, June 2023
The resort is one of the best in the area. The service is above and beyond at every turn! The rooms are beautiful and clean. Other luxury resorts should use Acqualina as their model for success! Reuben at concierge is absolutely one of the best!!! He made our stay perfect!. Secured last minute dinner reservations and greeted us every time we walked by! What a great experience he made for us!
Edie H, June 2023
We stayed at Aqualina for 4 nights. The accommodations were very clean and comfortable and the building and grounds were pristine. We had so much fun at the pool and beach because Matthew and Marcel took care of our every need. I can’t say enough good things about Matthew and Marcel. They went above and beyond.
BB, June 2023
The pool service is beyond amazing! I always feel like totality staying at this place because of how well I’m treated and how informative and kind the people are. This trip I was luck to have Stella and Ellie helping me by the pool and I’ve never felt more at ease being at the pool with my son. I was kindly talked to, I was catered to without being asked. I would recommend this hotel(and I often do) to ANYONE coming to Florida. If you get the pleasure of meeting Stell, Ellie, Franco the bartender, Mike the pool attendant or any of the staff here really I am jealous. They are amazing. They are kind and they have to deal with some crazy people but always have a smile on their faces, kind words coming out of their mouths and grace. I love this staff and I love this hotel.
Karo T, June 2023
The property is gorgeous and the green outdoor spaces make the Acqualina stand out from all other resorts. However, what really sets the Acqualina above other properties is the level of service throughout. We especially want to mention Monica, who always greet us with smiles, she was quick and efficient, we felt like royalty, she never stop running around getting things done and assisting all the guests! Ben was outstanding at the beach. We want to thank Ion for his attention to all the details that make the difference.
Fred A, June 2023
Joaquin did an amazing job at the beach. Every staff member from the moment we got there until we left was extremely courteous and helpful. Our guest team surprised us everyday with chocolates, fruit, wine and champagne everyday!. Unbelievable experience. Coming back every 6 months!
Barbaro7, June 2023
I am truly amazed with the attention to detail Masha has. She really cared about our comfort level and making sure my girlfriend and I were having the best experience of our lives. Despite the not so favorable weather, we still had a blast and ate most menu items. 5 stars all around!
Thank you Masha, you are a rockstar and you deserve recognition.
Tammy A, May 2023
The service is incredible. From the minute you pull your car up to checkin these guys get it right. The food, the care and the attention to detail is amazing. They sincerely care and they have a great attitude - it’s a team of people supporting each other and is as guests. The place itself is fantastic and if you can make it happen - shoot for the ocean side rooms. Amazing views, comfortable and relaxing.
Jennifer W, May 2023
The service is amazing! From arrival to departure they ensure your every need is meet. The food and drinks were all very good. Elizeth at the adult pool was so incredible. Thank you to the entire staff for making our trip fantastic.
Discover04441998706, May 2023
I want to start by saying that I rarely write reviews unless a product or experience is absolutely AMAZING! My husband and I recently went on vacation to this incredible resort, and I just had to share our experience with you. It was beyond our expectations, and I cannot recommend it enough.
The staff was incredibly friendly and went above and beyond to make sure that we had the most memorable stay. It started with our arrival when our room included a bottle of champagne and chocolate covered strawberries with the nicest anniversary congratulations card. We booked our stay with the AMEX Fine Hotels and Resorts, and we highly recommend this. Booking with them comes with a laundry list of perks. Upon arrival, the room upgrade wasn't available but Marcelo, hotel manager upgraded us after the 2nd night to the most lavish suite that blew away all expectations. It was truly a WOW experience and not just a typical one level upgrade. The service didn't stop there. At the pool, Ellie assisted us, and I asked if you could purchase the sunscreen that they provide at the spa store because I loved it so much. She checked on this and the sunscreen at the store was different, but she provided me with the name of it. About 30 minutes later, we were at the beach and here Ellie comes with 2 glasses of champagne, 6 hand filled bottles of the sunscreen that I liked to take home and the most thoughtful card. Again, this was a WOW moment. We were able to utilize the spa amenities as part of the perks with the AMEX card and Leah at the spa made our time there so positive and went out of her way to welcome us each time and feel important. Gus assisted us a couple times with our luggage and really went out of his way to make sure we had everything needed in our room. The amenities were top notch, and everything was so clean and well maintained.
The food was absolutely delicious and there were so many options to choose from. We ate at Il Mulino, Ke-Uh, Avra and Costa Grill and they were all so wonderful, and very different. We would totally go back to all of them! Additionally, we had room service and breakfast at the buffet which was another perk of the AMEX card. This was a very nice benefit and great way to start the morning.
The location was breathtakingly beautiful, and the views from the room were stunning. The location between Ft. Lauderdale and Miami was unbeatable. We flew into FLL and it was a short Uber ride to the resort. While there, we went to the Hard Rock Casino, Aventura Mall and South Beach one night for dinner - all withing a short uber ride.
Overall, we had an incredible experience, and we would definitely recommend it to anyone who is looking for a luxurious and relaxing vacation. If you're looking for a place to unwind and escape the hustle and bustle of daily life and be close to Miami without the "party" atmosphere, this is the resort for you! We will be going back and have already recommending it to others!!
NorthStar1505, May 2023
Incredible. Deserves all the awards. Service was exceptional. The beach team were awesome. Shout out to Gabriel and Alejandro! We celebrated my wife’s birthday and Reuben (concierge) went above and beyond to make it all extra special. We turned up to a birthday cake, bottle of good champagne and balloons. They even left milk and cookies for the kids. Yes, it’s expensive but you get what you pay for.
Taylor N, May 2023
We stayed a few days at the Aqualina and the views are incredible. Sitting on the beach was my favorite part, not only are the drinks tasty but the service was incredible. Our beach attendant Gabriel was outgoing, quick service, friendly and just awesome. Couldn’t recommend Aqualina more to friends and family!
J'on S, May 2023
Fantastic Customer Service! Clean Rooms and Amenities!!!
Fernando took care at the beachfront he was awesome!!!!
Great experience for young, old and experienced travelers alike
Thank you Acqualina team!!
Jen F, May 2023
Wonderful stay with our five year old daughter. The hotel amenities are great—if you’re here from Thurs-Sunday they have a kids club. The hotel staff is incredibly kind and helpful, often going out of their way to help or surprise you with extra amenities. It was our wedding anniversary, so they made us feel very special. We had a huge suite with a balcony, full kitchen, and extra bedroom/office. It was truly beautiful and extremely spacious. We’ll definitely be back!!
Stephen L, May 2023
Beautiful Resort. Such an Amazing staff. Everyone has been so polite and everyone has been proving absolutely impeccable service. Beautiful views from every place we’ve been on the resort. Highly recommend!
Mike S, May 2023
Our stay at Aqualina Beach Resort and Spa was absolutely incredible! From the moment we arrived, Kevin, Monica, and Bradley provided exceptional service. Their warm hospitality and attention to detail made our vacation truly unforgettable. We highly recommend this resort for a fantastic and rejuvenating getaway. Thank you, Kevin, Monica, and Bradley, for making our stay so special!
Excursion30029167899, May 2023
The most comfortable bed and pillows on the planet. The service at this hotel is unmatched. Masha and Monica at the pool were so attentive and took amazing care of us. The hotel was at 90% capacity and the staff handled it so well. We will be back soon.
Nicole K, May 2023
Such a great experience at Aqualina Resort today! Fernando helped us at the beach and was so sweet he did such a good job of attending to us! Definitely recommend coming here if you are thinking about it.
Emily K, May 2023
Beautiful views an amazing food but by far my favorite thing about the resort was the staff. Service was impeccable and they were all so friendly. You could tell they liked their jobs and wanted to be there. They were so focused on making sure we had a comfortable stay and constantly anticipating our needs. We will be back!
Anath, May 2023
My name is Anath, and I stayed here at the Acqualina Resort with my uncle. Fernando took care of me and he was so sweet and kind. Made sure everything was ok and kept checking in. Definitely would come back again. Enjoyed the stay a lot!
Oldprinttraveler, May 2023
I don’t know where to begin to describe my positive experience at this fabulous resort called Acqualina. Located in Sunny Isles Beach, it is close enough to Miami attractions yet far enough away to experience the serenity and sub tropical feel of an upscale residential beach neighborhood of high rises that are architectural gems in themselves.
Since I was a solo traveler, the entire Acqualina staff made me feel welcomed with a sense of belonging. After Victoria, the Director of Guest Experiences, asked me if I was celebrating anything, I told her that I was taking advantage of a long awaited time off after a recent retirement and the care for an elderly parent. Once my finely appointed and upgraded suite was available, much to my surprise, I walked into the room with a “Congrats” sign and champagne, fresh fruit, macaroons, and a small gift. This was just the beginning of the “culture” found at Acqualina.
Acqualina’s ability to personalize your experience was shown everywhere from the cheerful smiles and pleasant exchanges to making sure your experiences are met by those such as knowledgeable Randy and George at concierge and Julian and John at the desk. The breakfast staff was efficient and pleasant with an a la carte or buffet choice. Even the young men working the beach lugging the umbrellas and chairs and delivering cold water added a special touch when they found out that I had retired. Alan and the boys made a card with the Yankees symbol on the cover and delivered ice cream and macaroons across the hot beach as an expression of congratulations. The resort’s culture was also exemplified by the friendly and classy guests who patronized it.
I dined at all three property restaurants of Ke Hu, il Mulino and Avra, all of which were outstanding with quality food and service. If you’re walking next door to Avra, take a peek inside the residences lobby designed by Karl Lagerfeld. Miami has many fine restaurants and the choice is yours, but you also may not ever have to leave property. Furthermore, the peacefulness of the “adult only” pool and resort spa was spectacular.
I could go on, but overall, I found a gem in the Miami area that is second to none because in addition to the high quality facilities Acqualina possesses, the professionals who work it make it a place you want to return.
debbie54655, April 2023
The property is gorgeous and the green outdoor spaces make the Acqualina stand out from all other resorts. However, what really sets the Acqualina above other properties is the level of service throughout, especially at the beach and pool. We especially want to mention Adriana at the adult pool and Gianfranco at the beach who always greet us with smiles, are quick and efficient, and never stop running around getting things done and assisting all the guests! And of course we want to thank Christopher for ensuring everything runs smoothly and his unwavering attention to all the small details that make the Acqualina so great! We also want to mention Mike at the outdoor desk who is upbeat, friendly, and always ready to help in any way! Amazing staff = amazing property!
Jas B, March 2023
No words can describe my stay at the Acqualina Sunny Isles hotel.
Amazing, wonderful, easy, comfortable, especially the pool and beach staff were very friendly and on hand for anything. The Sunday brunch is the highlight.
Cristina I, March 2023
The Acqualina is the best hotel in all of Florida. Stayed there recently for an anniversary trip and it was the best experience ever. We were greeted by friendly faces at the valet and concierge desk and our room was ready immediately. When we arrived to the room there was champagne and a cake with balloons and a note wishing us a Happy Anniversary. Rachele, Victoria and Grant all greeted us too and welcomed us to the hotel. They went above and beyond to make our stay exceptional, which it was. We dined in ill Milino, KeHu and Costa Grill and everything was delicious. The service was on point too. The only thing that was wrong with the trip was it went too fast and was too short. :-). Wished we could have stayed longer than we did go feel even more rested than we did. 5 Stars all around for the best hotel in all of Florida!!!
Laura B, February 2023
We had an amazing experience at Acqualina! Our beach service was incredible! Highly recommend! Shaquille took great care of us. Everyone who helped us as at the hotel was wonderful, from the beach to the spa to the restaurants.
deejtage, January 2023
I can see why soo many people take up residency here, by the end of our 4th day we didn't want to leave...the hotel and experience were top class more than we could have imagined celebrating and cherishing our last vacation for a while. Their attention to detail in every aspect of the hotel is impeccable and the best part is that it did not even feel like a hotel. No large crowds at check-in, or elevator, or unable to get a lounge chair. It felt like our own slice of paradise. From the spa, to the restaurants, to the housekeeping it all lived up to perfection.
Special shout-out to Victoria (from Guest Experience) who made our time at Acqualina unforgettable! It's people like that that raise this resort above the rest. More shout-outs to Igor, Shaquille, and all of the staff who embraced us at Acqualina!
Laura F, January 2023
My husband and I travel a lot and we both agree that this resort is one of the best we have stayed at in many years. The service is above and beyond in every regard. Everyone is super attentive, nice, and look after every single detail.
Specifically, our beach attendant Daniel went above and beyond to make sure our experience was perfect in every way, every day of our vacation. Super personable, professional and helpful. Additionally, William, the head mixologist at Il Mulino, took amazing care of us and even remembered our names and drink orders the next day, as well as gave us recommendations as to what to do during our stay.
As a final testament to our amazing stay, we booked another trip here for March, while still on our trip this month. We can’t wait to come back!
welligrl, December 2022
The most customer focused and beautiful resort experience. Ever. Highly recommend. Every detail of this experience is curated with luxury in mind. The staff are friendly, competent and attentive, without being intrusive. The Spa was perfectly appointed. The room was large and comfortable with great details like the lighting! The restaurants were consistently outstanding. The grounds were perfectly maintained, and the beach clean and inviting. Can't wait for next year!
EvanGuthrie, December 2022
Acqualina Resort & Residences On The Beach is a great place to stay that has everything that you need for a beach adventure. I really like the views and everything that they offer. I have been impressed with all of the stays here. The staff here is very helpful.
Tommy 77, November 2022
My family just returned from a week at Acqualina. We had a fantastic stay and the resort is truly 5 star. In particular we loved that the pool and beach are so close and easily accessible. You can be out of your room and onto the beach in 5 minutes or less. The beach was the nicest/cleanest beach you can find anywhere. The service truly separates Acqualina. Beach/pool set up was outstanding and fast. Everyone is extremely friendly. We booked Acqualina in part because I had read that it is kid friendly and we definitely found that to be the case. If you’re considering going - do it!
voyager7772022, SEPTEMBER 2022
Girlfriends trip was AMAZING! Acqualina is a resort I will always come back to stay. They treated us like the queens we are. Thank you for an amazing experience again!! Service, cleanliness, rooms and view of ocean is top notch.
Marge J, SEPTEMBER 2022
Annual girls trip at this property is amazing!! This hotel provides first class customer experience. Birthday Dinner at Il Mulino was exquisite. Rigatoni Bolognese and Chicken Parm was unbelievable. We kicked off the day today at the beach. Shaq O’Neil took good care of us ladies setting up chairs and umbrellas on the beach with perfect ocean view! 5 Diamond experience all the way!
783kristenl, SEPTEMBER 2022
My husband and I celebrated our wedding anniversary at the beautiful Acqualina resort. We were greeted so warmly and our room was decorated with festive balloons and handwritten notes, all which were unexpected completely. The generosity of every single staff member will never be forgotten and they are so easily and happily ready to accept you as family when you were staying with them. They even made me feel like my service dog was the VIP guest. Special shout out to Victoria for finding my wedding band when I left it behind past check out and collecting it for me returning it to safety of the security department so that I could pick it up the next day. The beach and pool team were wonderful a major shout out to the beach team who were generous to myself my husband and my dog. I’d like to recognize the following people
We had a wonderful celebration when you were go and the beach team got creative and asked us if we could literally re-create the photo with the same people in the same poses under the same cabana and it was very fun very clever and it really goes to show how much they care for and remember their guests.I’d like to give a special shout out to Grant Andre Mauro and the one and only Victoria for making our experience fabulous. Dinner at El Molino for tonight‘s was fantastic and sentimental. I recommend this hotel to anybody that is looking for an unparalleled service experience.
Ava, SEPTEMBER 2022
Incredible hotel and even more amazing staff… Gianfranco and Shoaib were particularly helpful and friendly with setting up the beach chairs. The servers for food and beverages are also amazing and provided excellent service. All around every staff member we met in the hotel was amazing… they are clearly very well trained. We’ll definitely be coming back! 6 stars from me.
Beth P, SEPTEMBER 2022
I went their recently with family and had a fantastic time. Not only was the resort beautiful but, the staff there are amazing as well. Very well trained and professional while being friendly and kind! Especially Lucas, Kevin, Sophia, Shoaib, and Rogelio they were the best!! 100% coming again!!
Boris D, SEPTEMBER 2022
My third time at Acqualina. One of the best hotels i've ever stayed at. Details and kid friendiness is amazing - they have kid diapers of different sizes by the pool; they give you sunscreen and rooms have beautiful bottles with after sun lotion. Great service, it's like everyone there knows your name even if they never saw you. Amazing!
Cara B, SEPTEMBER 2022
This resort has been such a great experience! From the moment you check-in everyone has been so helpful and kind! If you’re out by the pool or beach, ask for Monica or Shaq! They both are always on top of guest needs and go over and above on customer service (they definitely deserve a raise)! The food is delicious and the dining experience is great! The rooms are super clean and spacious! Highly recommend for anyone thinking about visiting!
hgarcia, SEPTEMBER 2022
Acqualina is the perfect beach experience, the charis and couches in the beach are beautiful and comfortable, the restaurant menu is excellent, many choices of beers and drinks, the pools are great, you don't need to walk much from room to pool or beach.
Jennifer Smith, SEPTEMBER 2022
It was special visit, beyond what we had planned or expected. The service was superior & even the guys on the beach went out of their way. Our stay was memorable, thanks to an exceptional staff! We would go back for sure!
Dylim, SEPTEMBER 2022
We have been coming to Acqualina for over 10+ years now, and the hotel and especially the staff never let us down. The best experience you can have at a resort. Can't wait to return soon. Truly a first class experience.
AH, SEPTEMBER 2022
Overall, Acqualina is second to none. Hotel staff and the service they provide is what makes the experience at Acqualina exceptional. As well, the accommodations and all the facilities, including the Spa, beach and pool facilities are immaculate.
Danna G, SEPTEMBER 2022
All the staff was amazing especially Kevin who took care of us for all our needs! Acqualina is doing an amazing job and has the best staff! Ten out of Ten for sure. Will be looking forward to come back. Thank you!
Mary S, SEPTEMBER 2022
This truest is the best hotel in the world I travel everywhere there is no service on the world that treats you this good. Gianfranco and Conrad literally waited on us hand and foot at the beach brought my kids toys the hotel it’s self is so gorgeous 5 stars best hotel ever highly recommend especially if you have kids.
Maritza CC, August 2022
After being diagnosed with Breast Cancer last yr. and going through chemo and all that is involved, my family and I wanted to have something “to look forward to” after this difficult journey……..
My wife knew just the place, our Favorite Resort !
We live in FL and choose Acqualina over Europe and our beloved Disney. That’s how splendid it is.
Our experience wouldn’t be the same without Victoria. She is enchanting, joyful and will always go beyond your expectations.
We met Igor who was very charming. Thank you for that exquisite arrangement.
Jair and Hotel Manager Marcus thank you for your time.
All the pool/beach staff are delightful.
This year we met Natalie who works at the pool and walks with a delightful smile. Very rare to see, so thank you for that Natalie.
If you wish to be pampered and want the best memories, this is the place!
I had my first Spa treatment, painting class and scuba lesson and recommended them all !
Proud to say we’re Acquaholics…..
Adriana F, August 2022
My boyfriend and I came for a weekend staycation, and all in all we had an excellent experience. Our room was spacious, clean, and very comfortable. We enjoyed a day on the beach and were assisted by Reggie and Lucas to rent our beach chairs. They were very attentive and polite. They brought us over Jorge at Costa Grill who took our drink and lunch order. Also very attentive. I had scheduled a massage for that afternoon with Luis and I have to admit, I get regular massages and that had to be one of the best I've ever had. The spa was also very relaxing and I especially enjoyed the steam room. Later that evening we had dinner in Il Mulino where we were we were served by Captain Ivan, Ernesto, and Jimi. All were excellent but it was Jimi who we remember the most. He was so kind and warm and made our dinner very special. Both days we ordered in-room dining for breakfast and both days we had fantastic meals. We interacted will multiple staff members and unfortunately I cannot remember everyone's name but they all made us feel so welcomed and taken care of. All in all a marvelous weekend and I look forward to our next stay.
Matfly23, August 2022
Was here for four days with my family and some friends. What I can say about Acqualina? It is simply an incredible place. There is everything you need to relax and to enjoy your holiday. We appreciate a lot all the staff who has been always really available to listen and to satisfy our needs. All of us enjoy a lot both the beach and the pools. SPA services are well organized and well managed by the staff. We had a great welcome with an easy checkin procedure and immediately we start our holiday thank to the on boarding received by the Guest Experience manager. I really recommend you to come here to appreciate the place and to customize your stay as you wish.
Madelayne C, August 2022
Gianfranco at the beach was amazing he made the girl’s weekend memorable. The property was amazing the staff is very helpful and attentive to your every need. Definitely a must do if you wish to be pampered and spoiled. I will be returning very soon.
Judith M, August 2022
Without doubt one of my favorite hotels is the Acqualina!
Immaculate entrance, and hotel lobby was lovely, just renovated with the finest furniture in the world.
We were greeted by the front desk manager with champagne flutes and promptly escorted to our front ocean room, and what a view! absolutely magnificent. Gorgeous décor, spacious bathroom and a heavenly bed.
The staff was extremely friendly, and Mr. Andre Silva (Director of Sales) was most gracious. The beach and pool staff were the kindest and friendliest we've encountered. We dined both at Il Mulino NY and Ke-uH both exquisite and service on point.
The beach was stunning and the sea was warm and clam. And don't forget to relax in the SPA, so clam and peaceful.
We had an amazing time and we are looking forward to returning with our families so they too can experience luxury at it best.
Thank you Acqualina!
Sacha D, August 2022
Having been to many different vacation resorts thought out the United States and whether it be on the beach, in the hotel itself or based on service, Acqualina had offered the very best experience in all aspects. With top of the line service and staff who truly care (Shoaib and Erika just to name a few), they make a truly memorable experience that shows the true luxury that the Acqualina name was built around; over a decade and a half after their opening. I would recommend this resort to anyone who wants an unforgettable experience like no other on one of the most beautiful beaches in North America.
Jenny R, July 2022
This hotel is beautiful! With that said, the staff is absolutely amazing and the best part of this experience. They are friendly, genuine, professional and very accommodating. From the front desk, to housekeeping, barista, and pool staff, they were all wonderful. I truly enjoyed my experience here.
Oliviajeanmadnick, July 2022
Unbelievable first family vacation!
This was our first family vacation with our 7 month old baby, and Acqualina went above and beyond for all of our accommodations. We were so impressed and pleased by the service of everyone. Thank you!
Irene B, July 2022
Awesome stay at the Acqualina
We truly had the best time at this resort. The entire staff was outstanding. A special recognition to the team who made our stay extra special at the pool and beach, Sophia, Conrado, Arthur, Dimitrios and Veral. The food is excellent at both restaurants Il Mulino and Ke-hu. This resort is versatile it suits all types of guests from families to couples. Keep up the great work ! Looking forward to returning.
Carter B, July 2022
Awesome place with super nice people and great service. The food is great and anything that you need they will get for you in no time. Definitely is a place to visit again and a great vacation spot to relax.
npicarra-brown, July 2022
We have come to the Acqualina resort at least 5 or 6 times in the last few years, and they never disappoint. Of course, the grounds are beautiful, and the rooms are very comfortable, but what keeps us coming back, is the impeccable service. We are always met with friendly faces, eager to make our stay amazing. In particular, I cannot say enough about Anthony and Shoaib. Both gentlemen are fun, friendly, and extremely attentive. Whether it was making sure our ice bucket was always filled with fresh ice, or our little girl had everything she needed for fun on the beach, they were there, ready to deliver. As a family, we have been lucky enough to stay at some of the best hotels all around the world, and I can honestly say, the Acqualina is truly a one of a kind resort.
Tiffanysl834YA, June 2022
Amazing Family Vacation at Acqualina!
Service is the name of the game at Acqualina! The team is by far the most customer oriented I’ve ever encountered during our travels. Starting with the guest experience manager Maria Carolina who kicked us off with some magic for our 6-year old by delivering milk and cookies, a delicious local fruit platter, and Acqualina beach toys to our room with a personalized note upon arrival. We spent each day at the beach and Thomas took care of us. His attention to detail, kind demeanor, and professionalism is top tier. He was especially sweet in accommodating requests from our son including specific beach bucket sizes and lots of apple juice. Christian also provided awesome service to us at the beach and getting us set up to lounge on the lawn for lunch one afternoon. Natalie from food and beverage was a delight, there was no request she couldn’t fulfill and made us feel incredibly spoiled. Each team member we interacted with (even in passing) led with a smile and a quick check-in on whether we needed anything. Vernette greeted us warmly each morning as we headed to the beach. Sandy from the AcquaMarine program was a hit, our son joined two afternoons, giving us parents a bit of quality time. We can’t wait to return to Acqualina. Everything about our stay was spectacular… the accommodations, the food, the location, the beach, but most of all the service.
ChrsfC2905QY, June 2022
We cannot say enough great things about Acqualina. We just returned from our second trip there and already we are discussing when we will return. We spent 5 days there and never left! Why would we? The property is incredible, the service is second to none, and the food is awesome. Truly 5 star. Highly recommend!!
Jcutt28, June 2022
The perfect getaway
My wife and I took a week-long trip to Florida and stayed at Acqualina. This place is paradise. I would highly recommend getting a room with an oceanfront view. We will be coming back next year!
MitzFl, May 2022
We were upgraded to an incredible oceanfront suite for my husband's birthday, and the room and view were incredible! We appreciated the comfortable king bed, spacious bathroom and shower, and gorgeous ocean view! The service was excellent, and all the staff members we interacted with were pleasant, friendly, and eager to help
melissaoN9888IO, May 2022
We have been coming to the Acqualina annually for about 6 years now.
The Acqualina exudes luxury and the entire team goes above and beyond to make sure all of our needs are met. They pay special attn. to detail and always remember your name.
Everyone is so friendly and truly want to make your stay the most enjoyable.
A Special shout out to Igor the Director of Guest Experience at the Acqualina, he has made this stay extra special. ( and Valeria our pool attendant who was so accommodating in every way )
mfp1994, April 2022
Returned last night from a wonderful week at the resort. It was our first time, and it did not disappoint. I cannot even begin to list all the wonderful employees we interacted with during our stay. All were so professional and customer service oriented. Leilan of room service was such a wonderful moment each morning as she brought our breakfast; all the beach, pool, and cafe staff were so helpful (Valentina, Alejandro, Demetiras, Jorge, Akeem, Mohamed, and many more). Reuben of the concierge was very helpful when making off premise dining arrangements, and we did enjoy our dinners at both restaurants on-site as well. We spent a day at the spa, and the staff and facilities did not disappoint. Our ocean view room was so comfortable, and we enjoyed our balcony each morning and evening. We cannot wait to return at some point in the future.
If you are looking for a relaxing beach resort with top-notch amenities, this is a great place to consider.
gchiminazzo, April 2022
My stay at Acqualina exceeded any expectations I could have had. It is an spectacular Resort,with amazing facilities, a luxury, but with a touch of home, we feel at home.
The beach is wonderful and the hotel provides absolutely all support at all times.
Two wonderful restaurants for different tastes, Italian and Japanese, meaning the guest doesn't have to leave the hotel if they don't want to.
And the hotel's staff is very kind, helpful, attentive, which makes all the difference, this treatment given to guests. I will certainly stay at Acqualina again on my next trip to Miami.
MarinaMek, March 2022
This hotel goes above and beyond for its guests. Excellent location to kids parks as well as short drive to Bal Harbour and Wynwood and excellent pool and beach amenities. Extremely clean large rooms and luxury construction.
Restaurants on the property are great as well.