Oldprinttraveler, May 2023
I don’t know where to begin to describe my positive experience at this fabulous resort called Acqualina. Located in Sunny Isles Beach, it is close enough to Miami attractions yet far enough away to experience the serenity and sub tropical feel of an upscale residential beach neighborhood of high rises that are architectural gems in themselves.
Since I was a solo traveler, the entire Acqualina staff made me feel welcomed with a sense of belonging. After Victoria, the Director of Guest Experiences, asked me if I was celebrating anything, I told her that I was taking advantage of a long awaited time off after a recent retirement and the care for an elderly parent. Once my finely appointed and upgraded suite was available, much to my surprise, I walked into the room with a “Congrats” sign and champagne, fresh fruit, macaroons, and a small gift. This was just the beginning of the “culture” found at Acqualina.
Acqualina’s ability to personalize your experience was shown everywhere from the cheerful smiles and pleasant exchanges to making sure your experiences are met by those such as knowledgeable Randy and George at concierge and Julian and John at the desk. The breakfast staff was efficient and pleasant with an a la carte or buffet choice. Even the young men working the beach lugging the umbrellas and chairs and delivering cold water added a special touch when they found out that I had retired. Alan and the boys made a card with the Yankees symbol on the cover and delivered ice cream and macaroons across the hot beach as an expression of congratulations. The resort’s culture was also exemplified by the friendly and classy guests who patronized it.
I dined at all three property restaurants of Ke Hu, il Mulino and Avra, all of which were outstanding with quality food and service. If you’re walking next door to Avra, take a peek inside the residences lobby designed by Karl Lagerfeld. Miami has many fine restaurants and the choice is yours, but you also may not ever have to leave property. Furthermore, the peacefulness of the “adult only” pool and resort spa was spectacular.
I could go on, but overall, I found a gem in the Miami area that is second to none because in addition to the high quality facilities Acqualina possesses, the professionals who work it make it a place you want to return.
debbie54655, April 2023
The property is gorgeous and the green outdoor spaces make the Acqualina stand out from all other resorts. However, what really sets the Acqualina above other properties is the level of service throughout, especially at the beach and pool. We especially want to mention Adriana at the adult pool and Gianfranco at the beach who always greet us with smiles, are quick and efficient, and never stop running around getting things done and assisting all the guests! And of course we want to thank Christopher for ensuring everything runs smoothly and his unwavering attention to all the small details that make the Acqualina so great! We also want to mention Mike at the outdoor desk who is upbeat, friendly, and always ready to help in any way! Amazing staff = amazing property!
Jas B, March 2023
No words can describe my stay at the Acqualina Sunny Isles hotel.
Amazing, wonderful, easy, comfortable, especially the pool and beach staff were very friendly and on hand for anything. The Sunday brunch is the highlight.
Cristina I, March 2023
The Acqualina is the best hotel in all of Florida. Stayed there recently for an anniversary trip and it was the best experience ever. We were greeted by friendly faces at the valet and concierge desk and our room was ready immediately. When we arrived to the room there was champagne and a cake with balloons and a note wishing us a Happy Anniversary. Rachele, Victoria and Grant all greeted us too and welcomed us to the hotel. They went above and beyond to make our stay exceptional, which it was. We dined in ill Milino, KeHu and Costa Grill and everything was delicious. The service was on point too. The only thing that was wrong with the trip was it went too fast and was too short. :-). Wished we could have stayed longer than we did go feel even more rested than we did. 5 Stars all around for the best hotel in all of Florida!!!
Laura B, February 2023
We had an amazing experience at Acqualina! Our beach service was incredible! Highly recommend! Shaquille took great care of us. Everyone who helped us as at the hotel was wonderful, from the beach to the spa to the restaurants.
deejtage, January 2023
I can see why soo many people take up residency here, by the end of our 4th day we didn't want to leave...the hotel and experience were top class more than we could have imagined celebrating and cherishing our last vacation for a while. Their attention to detail in every aspect of the hotel is impeccable and the best part is that it did not even feel like a hotel. No large crowds at check-in, or elevator, or unable to get a lounge chair. It felt like our own slice of paradise. From the spa, to the restaurants, to the housekeeping it all lived up to perfection.
Special shout-out to Victoria (from Guest Experience) who made our time at Acqualina unforgettable! It's people like that that raise this resort above the rest. More shout-outs to Igor, Shaquille, and all of the staff who embraced us at Acqualina!
Laura F, January 2023
My husband and I travel a lot and we both agree that this resort is one of the best we have stayed at in many years. The service is above and beyond in every regard. Everyone is super attentive, nice, and look after every single detail.
Specifically, our beach attendant Daniel went above and beyond to make sure our experience was perfect in every way, every day of our vacation. Super personable, professional and helpful. Additionally, William, the head mixologist at Il Mulino, took amazing care of us and even remembered our names and drink orders the next day, as well as gave us recommendations as to what to do during our stay.
As a final testament to our amazing stay, we booked another trip here for March, while still on our trip this month. We can’t wait to come back!
welligrl, December 2022
The most customer focused and beautiful resort experience. Ever. Highly recommend. Every detail of this experience is curated with luxury in mind. The staff are friendly, competent and attentive, without being intrusive. The Spa was perfectly appointed. The room was large and comfortable with great details like the lighting! The restaurants were consistently outstanding. The grounds were perfectly maintained, and the beach clean and inviting. Can't wait for next year!
EvanGuthrie, December 2022
Acqualina Resort & Residences On The Beach is a great place to stay that has everything that you need for a beach adventure. I really like the views and everything that they offer. I have been impressed with all of the stays here. The staff here is very helpful.
Tommy 77, November 2022
My family just returned from a week at Acqualina. We had a fantastic stay and the resort is truly 5 star. In particular we loved that the pool and beach are so close and easily accessible. You can be out of your room and onto the beach in 5 minutes or less. The beach was the nicest/cleanest beach you can find anywhere. The service truly separates Acqualina. Beach/pool set up was outstanding and fast. Everyone is extremely friendly. We booked Acqualina in part because I had read that it is kid friendly and we definitely found that to be the case. If you’re considering going - do it!
voyager7772022, SEPTEMBER 2022
Girlfriends trip was AMAZING! Acqualina is a resort I will always come back to stay. They treated us like the queens we are. Thank you for an amazing experience again!! Service, cleanliness, rooms and view of ocean is top notch.
Marge J, SEPTEMBER 2022
Annual girls trip at this property is amazing!! This hotel provides first class customer experience. Birthday Dinner at Il Mulino was exquisite. Rigatoni Bolognese and Chicken Parm was unbelievable. We kicked off the day today at the beach. Shaq O’Neil took good care of us ladies setting up chairs and umbrellas on the beach with perfect ocean view! 5 Diamond experience all the way!
783kristenl, SEPTEMBER 2022
My husband and I celebrated our wedding anniversary at the beautiful Acqualina resort. We were greeted so warmly and our room was decorated with festive balloons and handwritten notes, all which were unexpected completely. The generosity of every single staff member will never be forgotten and they are so easily and happily ready to accept you as family when you were staying with them. They even made me feel like my service dog was the VIP guest. Special shout out to Victoria for finding my wedding band when I left it behind past check out and collecting it for me returning it to safety of the security department so that I could pick it up the next day. The beach and pool team were wonderful a major shout out to the beach team who were generous to myself my husband and my dog. I’d like to recognize the following people
-Chris
-Samuel
-Lucas
-Arthur
-Kevin
-Thomas
-Brandon
We had a wonderful celebration when you were go and the beach team got creative and asked us if we could literally re-create the photo with the same people in the same poses under the same cabana and it was very fun very clever and it really goes to show how much they care for and remember their guests.I’d like to give a special shout out to Grant Andre Mauro and the one and only Victoria for making our experience fabulous. Dinner at El Molino for tonight‘s was fantastic and sentimental. I recommend this hotel to anybody that is looking for an unparalleled service experience.
Ava, SEPTEMBER 2022
Incredible hotel and even more amazing staff… Gianfranco and Shoaib were particularly helpful and friendly with setting up the beach chairs. The servers for food and beverages are also amazing and provided excellent service. All around every staff member we met in the hotel was amazing… they are clearly very well trained. We’ll definitely be coming back! 6 stars from me.
Beth P, SEPTEMBER 2022
I went their recently with family and had a fantastic time. Not only was the resort beautiful but, the staff there are amazing as well. Very well trained and professional while being friendly and kind! Especially Lucas, Kevin, Sophia, Shoaib, and Rogelio they were the best!! 100% coming again!!
Boris D, SEPTEMBER 2022
My third time at Acqualina. One of the best hotels i've ever stayed at. Details and kid friendiness is amazing - they have kid diapers of different sizes by the pool; they give you sunscreen and rooms have beautiful bottles with after sun lotion. Great service, it's like everyone there knows your name even if they never saw you. Amazing!
Cara B, SEPTEMBER 2022
This resort has been such a great experience! From the moment you check-in everyone has been so helpful and kind! If you’re out by the pool or beach, ask for Monica or Shaq! They both are always on top of guest needs and go over and above on customer service (they definitely deserve a raise)! The food is delicious and the dining experience is great! The rooms are super clean and spacious! Highly recommend for anyone thinking about visiting!
hgarcia, SEPTEMBER 2022
Acqualina is the perfect beach experience, the charis and couches in the beach are beautiful and comfortable, the restaurant menu is excellent, many choices of beers and drinks, the pools are great, you don't need to walk much from room to pool or beach.
Jennifer Smith, SEPTEMBER 2022
It was special visit, beyond what we had planned or expected. The service was superior & even the guys on the beach went out of their way. Our stay was memorable, thanks to an exceptional staff! We would go back for sure!
Dylim, SEPTEMBER 2022
We have been coming to Acqualina for over 10+ years now, and the hotel and especially the staff never let us down. The best experience you can have at a resort. Can't wait to return soon. Truly a first class experience.
AH, SEPTEMBER 2022
Overall, Acqualina is second to none. Hotel staff and the service they provide is what makes the experience at Acqualina exceptional. As well, the accommodations and all the facilities, including the Spa, beach and pool facilities are immaculate.
Danna G, SEPTEMBER 2022
All the staff was amazing especially Kevin who took care of us for all our needs! Acqualina is doing an amazing job and has the best staff! Ten out of Ten for sure. Will be looking forward to come back. Thank you!
Mary S, SEPTEMBER 2022
This truest is the best hotel in the world I travel everywhere there is no service on the world that treats you this good. Gianfranco and Conrad literally waited on us hand and foot at the beach brought my kids toys the hotel it’s self is so gorgeous 5 stars best hotel ever highly recommend especially if you have kids.
Maritza CC, August 2022
After being diagnosed with Breast Cancer last yr. and going through chemo and all that is involved, my family and I wanted to have something “to look forward to” after this difficult journey……..
My wife knew just the place, our Favorite Resort !
We live in FL and choose Acqualina over Europe and our beloved Disney. That’s how splendid it is.
Our experience wouldn’t be the same without Victoria. She is enchanting, joyful and will always go beyond your expectations.
We met Igor who was very charming. Thank you for that exquisite arrangement.
Jair and Hotel Manager Marcus thank you for your time.
All the pool/beach staff are delightful.
This year we met Natalie who works at the pool and walks with a delightful smile. Very rare to see, so thank you for that Natalie.
If you wish to be pampered and want the best memories, this is the place!
I had my first Spa treatment, painting class and scuba lesson and recommended them all !
Proud to say we’re Acquaholics…..
Adriana F, August 2022
My boyfriend and I came for a weekend staycation, and all in all we had an excellent experience. Our room was spacious, clean, and very comfortable. We enjoyed a day on the beach and were assisted by Reggie and Lucas to rent our beach chairs. They were very attentive and polite. They brought us over Jorge at Costa Grill who took our drink and lunch order. Also very attentive. I had scheduled a massage for that afternoon with Luis and I have to admit, I get regular massages and that had to be one of the best I've ever had. The spa was also very relaxing and I especially enjoyed the steam room. Later that evening we had dinner in Il Mulino where we were we were served by Captain Ivan, Ernesto, and Jimi. All were excellent but it was Jimi who we remember the most. He was so kind and warm and made our dinner very special. Both days we ordered in-room dining for breakfast and both days we had fantastic meals. We interacted will multiple staff members and unfortunately I cannot remember everyone's name but they all made us feel so welcomed and taken care of. All in all a marvelous weekend and I look forward to our next stay.
Matfly23, August 2022
Was here for four days with my family and some friends. What I can say about Acqualina? It is simply an incredible place. There is everything you need to relax and to enjoy your holiday. We appreciate a lot all the staff who has been always really available to listen and to satisfy our needs. All of us enjoy a lot both the beach and the pools. SPA services are well organized and well managed by the staff. We had a great welcome with an easy checkin procedure and immediately we start our holiday thank to the on boarding received by the Guest Experience manager. I really recommend you to come here to appreciate the place and to customize your stay as you wish.
Madelayne C, August 2022
Gianfranco at the beach was amazing he made the girl’s weekend memorable. The property was amazing the staff is very helpful and attentive to your every need. Definitely a must do if you wish to be pampered and spoiled. I will be returning very soon.
Judith M, August 2022
Without doubt one of my favorite hotels is the Acqualina!
Immaculate entrance, and hotel lobby was lovely, just renovated with the finest furniture in the world.
We were greeted by the front desk manager with champagne flutes and promptly escorted to our front ocean room, and what a view! absolutely magnificent. Gorgeous décor, spacious bathroom and a heavenly bed.
The staff was extremely friendly, and Mr. Andre Silva (Director of Sales) was most gracious. The beach and pool staff were the kindest and friendliest we've encountered. We dined both at Il Mulino NY and Ke-uH both exquisite and service on point.
The beach was stunning and the sea was warm and clam. And don't forget to relax in the SPA, so clam and peaceful.
We had an amazing time and we are looking forward to returning with our families so they too can experience luxury at it best.
Thank you Acqualina!
Sacha D, August 2022
Having been to many different vacation resorts thought out the United States and whether it be on the beach, in the hotel itself or based on service, Acqualina had offered the very best experience in all aspects. With top of the line service and staff who truly care (Shoaib and Erika just to name a few), they make a truly memorable experience that shows the true luxury that the Acqualina name was built around; over a decade and a half after their opening. I would recommend this resort to anyone who wants an unforgettable experience like no other on one of the most beautiful beaches in North America.
Jenny R, July 2022
This hotel is beautiful! With that said, the staff is absolutely amazing and the best part of this experience. They are friendly, genuine, professional and very accommodating. From the front desk, to housekeeping, barista, and pool staff, they were all wonderful. I truly enjoyed my experience here.
Oliviajeanmadnick, July 2022
Unbelievable first family vacation!
This was our first family vacation with our 7 month old baby, and Acqualina went above and beyond for all of our accommodations. We were so impressed and pleased by the service of everyone. Thank you!
Irene B, July 2022
Awesome stay at the Acqualina
We truly had the best time at this resort. The entire staff was outstanding. A special recognition to the team who made our stay extra special at the pool and beach, Sophia, Conrado, Arthur, Dimitrios and Veral. The food is excellent at both restaurants Il Mulino and Ke-hu. This resort is versatile it suits all types of guests from families to couples. Keep up the great work ! Looking forward to returning.
Carter B, July 2022
Awesome place with super nice people and great service. The food is great and anything that you need they will get for you in no time. Definitely is a place to visit again and a great vacation spot to relax.
npicarra-brown, July 2022
We have come to the Acqualina resort at least 5 or 6 times in the last few years, and they never disappoint. Of course, the grounds are beautiful, and the rooms are very comfortable, but what keeps us coming back, is the impeccable service. We are always met with friendly faces, eager to make our stay amazing. In particular, I cannot say enough about Anthony and Shoaib. Both gentlemen are fun, friendly, and extremely attentive. Whether it was making sure our ice bucket was always filled with fresh ice, or our little girl had everything she needed for fun on the beach, they were there, ready to deliver. As a family, we have been lucky enough to stay at some of the best hotels all around the world, and I can honestly say, the Acqualina is truly a one of a kind resort.
Tiffanysl834YA, June 2022
Amazing Family Vacation at Acqualina!
Service is the name of the game at Acqualina! The team is by far the most customer oriented I’ve ever encountered during our travels. Starting with the guest experience manager Maria Carolina who kicked us off with some magic for our 6-year old by delivering milk and cookies, a delicious local fruit platter, and Acqualina beach toys to our room with a personalized note upon arrival. We spent each day at the beach and Thomas took care of us. His attention to detail, kind demeanor, and professionalism is top tier. He was especially sweet in accommodating requests from our son including specific beach bucket sizes and lots of apple juice. Christian also provided awesome service to us at the beach and getting us set up to lounge on the lawn for lunch one afternoon. Natalie from food and beverage was a delight, there was no request she couldn’t fulfill and made us feel incredibly spoiled. Each team member we interacted with (even in passing) led with a smile and a quick check-in on whether we needed anything. Vernette greeted us warmly each morning as we headed to the beach. Sandy from the AcquaMarine program was a hit, our son joined two afternoons, giving us parents a bit of quality time. We can’t wait to return to Acqualina. Everything about our stay was spectacular… the accommodations, the food, the location, the beach, but most of all the service.
ChrsfC2905QY, June 2022
We cannot say enough great things about Acqualina. We just returned from our second trip there and already we are discussing when we will return. We spent 5 days there and never left! Why would we? The property is incredible, the service is second to none, and the food is awesome. Truly 5 star. Highly recommend!!
Jcutt28, June 2022
The perfect getaway
My wife and I took a week-long trip to Florida and stayed at Acqualina. This place is paradise. I would highly recommend getting a room with an oceanfront view. We will be coming back next year!
MitzFl, May 2022
We were upgraded to an incredible oceanfront suite for my husband's birthday, and the room and view were incredible! We appreciated the comfortable king bed, spacious bathroom and shower, and gorgeous ocean view! The service was excellent, and all the staff members we interacted with were pleasant, friendly, and eager to help
melissaoN9888IO, May 2022
We have been coming to the Acqualina annually for about 6 years now.
The Acqualina exudes luxury and the entire team goes above and beyond to make sure all of our needs are met. They pay special attn. to detail and always remember your name.
Everyone is so friendly and truly want to make your stay the most enjoyable.
A Special shout out to Igor the Director of Guest Experience at the Acqualina, he has made this stay extra special. ( and Valeria our pool attendant who was so accommodating in every way )
mfp1994, April 2022
Returned last night from a wonderful week at the resort. It was our first time, and it did not disappoint. I cannot even begin to list all the wonderful employees we interacted with during our stay. All were so professional and customer service oriented. Leilan of room service was such a wonderful moment each morning as she brought our breakfast; all the beach, pool, and cafe staff were so helpful (Valentina, Alejandro, Demetiras, Jorge, Akeem, Mohamed, and many more). Reuben of the concierge was very helpful when making off premise dining arrangements, and we did enjoy our dinners at both restaurants on-site as well. We spent a day at the spa, and the staff and facilities did not disappoint. Our ocean view room was so comfortable, and we enjoyed our balcony each morning and evening. We cannot wait to return at some point in the future.
If you are looking for a relaxing beach resort with top-notch amenities, this is a great place to consider.
gchiminazzo, April 2022
My stay at Acqualina exceeded any expectations I could have had. It is an spectacular Resort,with amazing facilities, a luxury, but with a touch of home, we feel at home.
The beach is wonderful and the hotel provides absolutely all support at all times.
Two wonderful restaurants for different tastes, Italian and Japanese, meaning the guest doesn't have to leave the hotel if they don't want to.
And the hotel's staff is very kind, helpful, attentive, which makes all the difference, this treatment given to guests. I will certainly stay at Acqualina again on my next trip to Miami.
MarinaMek, March 2022
This hotel goes above and beyond for its guests. Excellent location to kids parks as well as short drive to Bal Harbour and Wynwood and excellent pool and beach amenities. Extremely clean large rooms and luxury construction.
Restaurants on the property are great as well.
