Our stay began before we even arrived
Where do I begin. Our stay began before we even arrived. Alejandra contacted me via email to see if she could help us with anything to make our stay perfect (which it was). The first contact you have with a hotel sets the tone and she did. She was professional, kind and greeted us upon our arrival with a warm welcome. Jade then checked us in and gave us a wonderful tour of the hotel. She was also very professional and sweet as can be. Tatiana, assisted us with dinner reservations and other questions we had. I felt as though she knew exactly what we were looking for, even when I was unsure. The recommendations were perfect and she has a beautiful personality that makes you trust her instinct. She highly recommended the hotel restaurant and rightfully so. Our meals at Il Mulino were the best! Breakfast was amazing and Felipe and Maurice along with the rest of the staff made us feel so welcome. We were greeted with big smiles and they always took care of anything we needed. In the evening, Tino, the maitre d', made us feel like we were in Italy and being Italian it was wonderful. A true Italian experience! Our Scicilian waiter was attentive and made us feel very welcome as well. The grappa and limoncello at the end of the meal was a perfect end to an exquisite meal. Jessica and Julio at the pool and beach were also so kind and always looking to get us what we needed. Lastly, our experience at the spa was blissful and tranquil. It is beautiful and the staff match it perfectly. We came to celebrate my husbands 40th birthday and it seemed the whole staff knew it before I even told them. Alejandra even brought up a delicious cake and strawberries with a lovely note for him. What a nice touch! Bottom line is, we have traveled quite a bit, but I can tell you what you have at your hotel is very special. You have combined the feel of elegance and exceptional quality with the welcoming feel of staying with good friends and that is very rare. We hope to return soon with our 3 children as I am sure they will enjoy just as much! Thank you all for your hospitality
The resort grounds were meticulous! It is a beautiful place and you feel as if you are staying in a secluded villa in Italy.
Mr. Michael Margiotta