Tiffanysl834YA, June 2022
Amazing Family Vacation at Acqualina!
Service is the name of the game at Acqualina! The team is by far the most customer oriented I’ve ever encountered during our travels. Starting with the guest experience manager Maria Carolina who kicked us off with some magic for our 6-year old by delivering milk and cookies, a delicious local fruit platter, and Acqualina beach toys to our room with a personalized note upon arrival. We spent each day at the beach and Thomas took care of us. His attention to detail, kind demeanor, and professionalism is top tier. He was especially sweet in accommodating requests from our son including specific beach bucket sizes and lots of apple juice. Christian also provided awesome service to us at the beach and getting us set up to lounge on the lawn for lunch one afternoon. Natalie from food and beverage was a delight, there was no request she couldn’t fulfill and made us feel incredibly spoiled. Each team member we interacted with (even in passing) led with a smile and a quick check-in on whether we needed anything. Vernette greeted us warmly each morning as we headed to the beach. Sandy from the AcquaMarine program was a hit, our son joined two afternoons, giving us parents a bit of quality time. We can’t wait to return to Acqualina. Everything about our stay was spectacular… the accommodations, the food, the location, the beach, but most of all the service.
ChrsfC2905QY, June 2022
We cannot say enough great things about Acqualina. We just returned from our second trip there and already we are discussing when we will return. We spent 5 days there and never left! Why would we? The property is incredible, the service is second to none, and the food is awesome. Truly 5 star. Highly recommend!!
Jcutt28, June 2022
The perfect getaway
My wife and I took a week-long trip to Florida and stayed at Acqualina. This place is paradise. I would highly recommend getting a room with an oceanfront view. We will be coming back next year!
MitzFl, May 2022
We were upgraded to an incredible oceanfront suite for my husband's birthday, and the room and view were incredible! We appreciated the comfortable king bed, spacious bathroom and shower, and gorgeous ocean view! The service was excellent, and all the staff members we interacted with were pleasant, friendly, and eager to help
melissaoN9888IO, May 2022
We have been coming to the Acqualina annually for about 6 years now.
The Acqualina exudes luxury and the entire team goes above and beyond to make sure all of our needs are met. They pay special attn. to detail and always remember your name.
Everyone is so friendly and truly want to make your stay the most enjoyable.
A Special shout out to Igor the Director of Guest Experience at the Acqualina, he has made this stay extra special. ( and Valeria our pool attendant who was so accommodating in every way )
mfp1994, April 2022
Returned last night from a wonderful week at the resort. It was our first time, and it did not disappoint. I cannot even begin to list all the wonderful employees we interacted with during our stay. All were so professional and customer service oriented. Leilan of room service was such a wonderful moment each morning as she brought our breakfast; all the beach, pool, and cafe staff were so helpful (Valentina, Alejandro, Demetiras, Jorge, Akeem, Mohamed, and many more). Reuben of the concierge was very helpful when making off premise dining arrangements, and we did enjoy our dinners at both restaurants on-site as well. We spent a day at the spa, and the staff and facilities did not disappoint. Our ocean view room was so comfortable, and we enjoyed our balcony each morning and evening. We cannot wait to return at some point in the future.
If you are looking for a relaxing beach resort with top-notch amenities, this is a great place to consider.
gchiminazzo, April 2022
My stay at Acqualina exceeded any expectations I could have had. It is an spectacular Resort,with amazing facilities, a luxury, but with a touch of home, we feel at home.
The beach is wonderful and the hotel provides absolutely all support at all times.
Two wonderful restaurants for different tastes, Italian and Japanese, meaning the guest doesn't have to leave the hotel if they don't want to.
And the hotel's staff is very kind, helpful, attentive, which makes all the difference, this treatment given to guests. I will certainly stay at Acqualina again on my next trip to Miami.
MarinaMek, March 2022
This hotel goes above and beyond for its guests. Excellent location to kids parks as well as short drive to Bal Harbour and Wynwood and excellent pool and beach amenities. Extremely clean large rooms and luxury construction.
Restaurants on the property are great as well.
Jeffret5387, March 2022
This resort is spectacular and pristine, in both the room and the public areas. The room furnishings were incredible in design, but also comfortable and practical. You do not need to leave this resort. All of the restaurants were excellent, and far better than what we had when we left the property. No need to leave on our next visit. All of the food was delicious and unique, with Il Mulino and Ke-Uh being standouts. Even room service was great - freshly prepared and no doubt delivered immediately. However, the real highlight is the service from all of the staff. Housekeeping does an amazing job, and were so thorough, and left nice little touches that were not expected. The staff at the pools and beaches were friendly, courteous, and always checking on your needs and ready to serve, without ever being intrusive. Everyone remembers your name and you are recognized and preferences recalled, and that is even while wearing a mask, which is impressive. Covid precautions were taken seriously, and we felt very comfortable, but the staff was not a police force about it, as was described in another guest's review. The spa offers unique and advanced treatments and creates an environment where you want to stay long after the service to enjoy the amenities, such as the pool and hot tub, on a private deck. I would highly recommend this property, as it offers a unique experience not often found in US luxury resorts, and one that equals and in some areas exceeds the luxury resorts of Europe.
Nataliya Gavlin, February 2022
Acqualina is the best resort in Miami not only because of its fabulous amenities such as gorgeous pools and beach areas, delicious restaurants and beautiful spa, but also because of its highly trained, professional and dedicated staff, ready to serve and provide you with the best service. The men and women who work here really take pride in their work and cater to any wish and request, sometimes even before you ask for it. If you are lucky to stay here or visit, I hope you get the pleasure of meeting Eugene and David who work at the beach/couches area. They are top class hospitality specialists, friendly, knowledgeable, dedicated, eager to help and to serve. They will make your experience unforgettable! After staying here for almost 3 months, I can safely say that this is the most luxurious and amazing resort/residence.
Teddy, February 2022
Incredible and AMAZING experience at Aqualina! The staff will go above and beyond for you, but if you decide to relax on the beach side call in advance and ENSURE David and Fabiana attend to you. David is a team leader with the qualities of a manager, and Fabiana is a manager who provides a quality experience and runs an incredible team- it’s clear how high her standards are for her staff. It was a friends birthday and David made my friend feel like a Princess on her special day. Amari wasn’t attending to us, however, he did stop by and gave us some excellent recommendations for going out around Miami and is just as incredible as David and Fabiana. I am so absolutely grateful to the beach team for their excellent service and making my friend the happiest gal on her birthday (and extending their quality service beyond just her birthday). Thank you so much to the entire staff for making our ENTIRE stay fantastic! Officially Acqualina guests for life.
Noor A, DECEMBER 2021
We had an incredible girls trip to Acqualina resort. The room was spacious and beautiful. What stuck out the most was the exceptional service. Our favorite was the beach service in which they brought us anything we asked for from food, drinks, umbrellas, even random requests they made it happen. Arthur and Steven were our favorite on the beach who went above and beyond to make us feel welcome and comfortable during our stay.
Wendy C, DECEMBER 2021
We had yet another amazing stay at Acqualina Resort. The service is amazing and each and every person o the Acqualina team is friendly and makes you feel at home. Kevin, Juan and Diego were awesome as they chatted with us as they helped us settle into our beach chairs every day and made sure we had just the right amount of sun and a fresh pitcher of water all day long. They made our days special and enjoyable.
The team at the SPA was also incredible. Wonderful treatments and the team thought of everything. We were at the Spa pool and they noticed we were cleaning our sunglasses and out of nowhere they offered us wipes for our lenses. And Bianca, the guest experience manager arranged every detail and checked in with us throughout our stay in an attentive and friendly manner. She made our whole group feel like VIPs. Thank you for an incredible stay.
Marty V, NOVEMBER 2021
"Acqualina is very special place , its between luxury resort and luxury mansion where you really feel welcomed and attended to which is so hard to find somewhere else. Maybe because there is no other place like Acqualina, like their staff and amenities .
This time we were upgraded to beautiful ocean front room . Our son was celebrating early birthday ,when we entered the room he was surprised by complimentary birthday cake, gummies, welcome drinks and a Acqualina brand boogie board which traveled back to Chicago land with us .We were treated to a bottle of bubbly on the ice . I wish we could remember everyone's names and thank them personally but I do understand that greatness comes from the top-management and this resort has a really top notch management. Special thanks to Jackie for warm welcome as always. Thanks again and we will see you in January."
Will D
"My wife and I travel a lot and look for hotels that can deliver luxury experiences without pretense. We booked the Acqualina hoping to find that here — and with a twist this time… we have a four month old!
I have to say that even with high expectations, Acqualina was so surprisingly wonderful. The rooms are well appointed, the housekeeping team does a great job, and the grounds are well kept.
Beyond that, the staff here are absolutely the most kind, caring, and capable we’ve had the chance to meet in our travels. Ion and his team of servers, like Ricardo, are wonderful. The team at Il Molino (especially Simone!) take such good care of their guests. The pool girls, Valerie and Anely in particular, made our stay so comfortable — they went out of their way to care for us and our son every day!
The concierge team — Randy, Erick, and Christian — helped with all of our special plans during our trip. They made everything so logistically easy. And finally Bianca, our Guest Experience Manager, made sure our stay from start to finish was exemplary.
I can honestly say we expect to come back every year after this trip."
Alexrad_0720_
"Acqualina is the best resort in Florida we have ever been to. Anna and Diego from the pool services are spectacular, very attentive, they truly represent the 5* service! And Simone, the breakfast server from Il Mulino restaurant, is the best one ever! These people make this place stand out ! This is our fourth trip to Acqualina, and service is always top notch! Thank you!"
NashvegasDad
"We just returned from a 5 night stay at Acqualina and I feel like this resort had a level of service among the best I have ever experienced, and I'm a frequent traveler who stays at 5 star resorts routinely. Most places struggle with staffing during the pandemic but Acqualina had to have had more staff than guests. There was never a wait for anything, the resort was maintained to perfection, and the beach/pool areas were particularly well serviced. We enjoyed the food at all 3 restaurants as well as great room service breakfasts. Our oceanfront suite was spectacular with 2 bathrooms and a full kitchen and dining room. Overall, nothing to complain about (which is rare for me)--we will definitely return."
Journey19720202246
"The entire staff at Acqualina is nothing short of AMAZING. We have visited here several times in the last 6 years. The staff is very attentive to your needs and helpful in all ways. The GM, Grant, is hands on and very involved in the everyday operations. I would like to mention the people who were so wonderful to us. The head of food and beverage is Ion, front desk ladies were Jackie, Victoria and Bianca. The waiters were Deylan, Conrad and Aris and the beach attendants were Omare, Jeremy and Valentino. If you go please introduce yourself to these amazing individuals. You will not be disappointed."
Kelli B
"I love it here! I’ve been coming here for years because my parents own a unit. Each time I come back, it tops the last time! I don’t know how it’s possible but it is. The staff is outstanding, 10/10. They are very attentive and I’ve never had any complaints. Acqualina is the true definition of a 5 star luxury resort. I’ve been all over the world and it takes the cake. Some of the staff that have positively impacted my stay are Genesis at Il Mulino and Arthur and Jeremy who are beach boys. I just love them! Kudos to Acqualina."
Jbegller
"The hotel was beautiful and the service was impeccable. We had an amazing beach attendant Lucas who was attentive and couldn’t do enough to make us comfortable. Also, Jaime at breakfast was fantastic. He made sure the coffee was fresh, the chef made the omelet exactly to our specifications, was efficient and friendly."
BK
"Perfect beachfront resort with excellent gym and spa facilities. Although easy to use for access to the city and Miami’s various sites/offerings, you can also just come and never leave the resort. The three restaurants provide a nice variety and the Il Mulino on site is equivalent in service and food quality to the “real” Il Mulino in Manhattan."
Darrell06
"We have stayed many times at Acqualina, I think almost 40, and each time they manage to exceed our expectations! This is the ultimate destination for a quick recharge. Here you don't have to worry or think about anything, it is all taken care of for you! The staff is amazing and really make you feel at home from Rachelle in the front office to the beach staff and the whole crew for breakfast in Il Mulino. We will be looking forward to our next visit! Many thanks again, Darrell, Pauline and Matthew!"
sgimigliano, SEPTEMBER 2021
Top-notch resort. Incredibly friendly, well-trained staff in an upscale but welcoming resort. Everyone knows the job and does the job. Staff is invested and helpful but you never feel that you are being up charged or hustled for a tip. Food offerings are generally excellent as is the service.
WendyNewYork, AUGUST 2021
"From the moment we arrived we were warmly greeted. Greetings have always been very important to me. Throughout our stay, 9 days, the genuine warmth felt in all the staff and even the guests was a pleasure.
The hotel is stunning in every way. The beach and the pools are beautiful. There was always the perfect beach or pool lounge chair and umbrella available. No stress , no waking up early to reserve a chair, I love that.
The service providing in every area, from the rooms, the restaurants, the beach and pool service was tremendous. The best that we have ever encountered.
We felt that all the staff was wonderful but i will name a few that we had the honor of spending some time with. Jagr at the pool and beach. Valentino, Arthur, Steven, Layron and Diego at the beach. Alejandro and Francy for their wonderful food service at the beach. Xavier and Jeremy for their warm early morning greeting. Genesis, Alam and Gerardo for a delicious morning breakfast at Il Mulino, the best concierges ever....Randy and Erik. The spa treatments were wonderful and thank you Martha for bringing us our tea and cookies at the spa pool.
We truly felt so lucky to spend our first vacation in a very long time at this magnificent hotel and we are very grateful to you all for all the hard work you have done to insure that we all were happily pampered."
Igor M, AUGUST 2021
"We are thankful to the Acqualina’s Team and, particularly, Carolina, the Front Desk Manager, for our grand time and memorable birthday at the Resort. The Acqualina Team is dedicated to science and art of Hospitality, and to ongoing excellence of their services. The Front Desk staff was very friendly and pleasant, always quick to offer us their attention. Everyone, from door greeters to swimming pool and beach workers were caring, professional, and precise. We want to give our Special Thanks to you for your attention and your time making our birthday stay memorable and special with an elegantly decorated room and tastefully supplied fine treats. We will definitely be back!"
Joseph M, AUGUST 2021
"Our time here at Acqualina has been amazing! Special thanks to Valeria, , Cameron and Anely from the pool and beach team as well as Alex from costa and also Zeta too! The service here is unmatched! Thanks!"
MAJFL, AUGUST 2021
"This was our third visit to Acqualina and the staff and the location were terrific, as always. There are many beautiful seaside resorts, but Acqualina stands out due to the marvelous staff who go out of their way to be gracious and caring hosts to their guests. Shout out to Delyan and Ion at the Costa grill beachfront restaurant, to Devon and Cameron and Valentino at the beach/lounge area, to Valeria and Bianca at the pool, to Monica for graciously going out of her way to help a guest, and it's always a pleasure to see Patricia at breakfast. Thank you for making our visit such a relaxing break, and we look forward to our next trip."
Susan D, AUGUST 2021
"We spent a week here for a family vacation and to celebrate my sons' graduations. The hotel is exquisite and the staff is superb. They are friendly and attentive to every detail. They made it a very special experience for my sons by recognizing their accomplishments by decorating their rooms and the cabana as well. Everything was perfect!"
mwwsmw312, AUGUST 2021
"If you are trying to figure out where you’re going to go next, and you are looking to treat yourself to something special, book this hotel immediately! I have stayed in many different places and I have yet to find a better combination of resort grounds, Pleasant, professional, attentive staff, beautiful rooms kept spotless, and amazing dining."
Ashleymccain, AUGUST 2021
"We loved our visit and will definitely return. The staff was incredible. We were called by name all week and everyone went out of their way for our family! Ion and all of his staff are top notch and are so respectful, energetic and hospitable! We will be back! The McCain family."
kaplamwendi, JULY 2021
Acqualina was the perfect resort for our honeymoon. From the moment we walked in the staff was friendly and attentive and we did not have to worry about a thing. The beach access area away from the hotel was perfect and the staff are right there ready to get you set up for your loungers with fresh pitchers of water. We received several complimentary drinks as it was our honeymoon but by far the best experience was the beachfront dinner. Allan and the staff did a beautiful job setting it up and creating a delicious 4 course dinner for us. 100% recommend this resort to anyone traveling the area who wants luxury!
cchiappo, JULY 2021
It was absolutely amazing. The property is beautiful. All the employees are so nice and hospitable. Devon at the beach made our stay very special, so did Jackie and Mauro. The food from Coastal Grill and Ke-Uh was delicious. I will be coming back soon!
micaela, JULY 2021
I spent 1 week in this resort, and personally I think is one of the best hotels in Miami. From the moment I arrived at front desk, everyone was super friendly. The food from Coastal Grill and Ke-Uh was excellent! The service is very good, everyone is at your service and everyone is very friendly. The rooms are so pretty, very good view to the ocean, there is also a kitchen in the rooms, and the room was very quiet too.
Rivka W, JULY 2021
We had the most amazing time at the Acqualina Resort. Bianca, our pool attendant at the adult pool, was so courteous and delightful always with a smile and willing to assist with all of our needs. I would really recommend that she gets a promotion. She has the skills and technique to rise in the ranks in making the Acqualina Resort a 10 star hotel.
WendyNewYork, JULY 2021
From the moment we arrived we were warmly greeted. Greetings have always been very important to me. Throughout our stay, 9 days, the genuine warmth felt in all the staff and even the guests was a pleasure.
The hotel is stunning in every way. The beach and the pools are beautiful. There was always the perfect beach or pool lounge chair and umbrella available. No stress , no waking up early to reserve a chair, I love that.
The service providing in every area, from the rooms, the restaurants, the beach and pool service was tremendous. The best that we have ever encountered.
We felt that all the staff was wonderful but I will name a few that we had the honor of spending some time with. Jager at the pool and beach. Valentino, Arthur, Steven, Layron and Diego at the beach. Alejandro and Francy for their wonderful food service at the beach. Xavier and Jeremy for their warm early morning greeting. Genesis, Alam and Gerardo for a delicious morning breakfast at Il Mulino, the best concierges ever....Randy and Erik. The spa treatments were wonderful and thank you Martha for bringing us our tea and cookies at the spa pool.
We truly felt so lucky to spend our first vacation in a very long time at this magnificent hotel and we are very grateful to you all for all the hard work you have done to insure that we all were happily pampered.
kalweisky, JUNE 2021
This is a fabulous property: high quality rooms, universally friendly staff and an immaculate property. We spent 6 days on site and did not leave once. The food was wonderful and we are planning our return trip far sooner than we would have expected. We rate this experience 100 out of 10!
Michelle T, JUNE 2021
We love coming to this beautiful resort each year! The service is amazing! Pool side service today was exceptional by Analy! Her bright personality and service was awesome!!! You have a great employee in her!!!!!
Valentino was also excellent at beach side set up!!!! Overall, we will always come back!!! Very well managed resort!!!
Daniel F, JUNE 2021
The best hotel experience we have ever had. Luxury, service, beautiful beach, room view, food, activities, all the best in one place. My children love it, and they didn’t need displays, tablets or any electronic to enjoy. The food is amazing. Ke- uH, the Japanese restaurant is outstanding.
Tipptravelguy, JUNE 2021
Acqualina Resort is an awesome place to come for quick getaway. My wife and I loved our view of the ocean from our room on the 21st floor. The restaurants on the Premises were fabulous and the service was impeccable. We had Devon set things up on the beach for us with beach chairs and a private aqua bed cabana on our last day. He made sure our time on the beach was everything we expected and more. Thanks for a great stay. Ask for Devon when you want a beach chair!
WendyNewYork, JUNE 2021
From the moment we arrived we were warmly greeted. Greetings have always been very important to me. Throughout our stay, 9 days, the genuine warmth felt in all the staff and even the guests was a pleasure.The hotel is stunning in every way. The beach and the pools are beautiful. There was always the perfect beach or pool lounge chair and umbrella available. No stress , no waking up early to reserve a chair, I love that.The service providing in every area, from the rooms, the restaurants, the beach and pool service was tremendous. The best that we have ever encountered.
We felt that all the staff was wonderful but I will name a few that we had the honor of spending some time with. Jair at the pool and beach. Valentino, Arthur, Steven, Layron and Diego at the beach. Alejandro and Francy for their wonderful food service at the beach. Xavier and Jeremy for their warm early morning greeting. Genesis, Alam and Gerardo for a delicious morning breakfast at Il Mulino, the best concierges ever....Randy and Erik. The spa treatments were wonderful and thank you Martha for bringing us our tea and cookies at the spa pool.
We truly felt so lucky to spend our first vacation in a very long time at this magnificent hotel and we are very grateful to you all for all the hard work you have done to insure that we all were happily pampered.
clemon77, JUNE 2021
We had wanted to stay at the Acqualina for a few years, and it was worth the wait! Stunning suite, immaculately clean, staff was beyond warm and friendly, and food was delicious! Also some of the best cocktails I’ve had in my lifetime! Can’t wait to come back and stay again!
tinakennedy33, JUNE 2021
I really enjoyed my stay at Acqualina Resort and Spa. The service provided by everyone on their staff was the highest level of professionalism. The food, the views, the spa treatments during my relaxation day… this entire experience was impeccable!!! I will definitely travel from DC to Sunny Isles for another “Me” rest and relaxation celebration!!!
debbie54655, MAY 2021
The property is gorgeous and the green outdoor spaces make the Acqualina stand out from all other resorts. However, what really sets the Acqualina above other properties is the level of service throughout, especially at the beach and pool. We especially want to mention Jimmy Angel who always greets us with a smile, is quick and efficient, and never stops running around getting things done and assisting all the guests! We also want to give a shout-out to Kevin, Ian and Dean at the beach and Bianca at the pool who are always friendly and helpful!
LeBlancloverbuffalo, MAY 2021
If you are thinking about staying at this resort do NOT hesitate. This resort caters to your every need, from the staff at the pools (Anely, Conrad, Monica and Isis) to the servers at the restaurants to the concierge everyone here wants you to enjoy your stay. They really go out of their way to meet your every request and with a pleasant and genuinely warm attitude. The restaurants are fabulous special mention to IL Mulino this restaurant goes above and beyond with their presentation and food quality is exceptional.
Shiva D, MAY 2021
Stayed here with my family and everything was perfect! From the valet (especially Damian), to the staff (Tyler in engineering) to set-ups on the beach and grass area (all of them, especially Arthur) - they care about the guest and make sure there are no outstanding needs. Everything is always clean, pitchers of water always at the tables - this place is a dream come true!! Wouldn’t recommend any other resort on the beach!!
Mike G, APRIL 2021
We visited Acqualina for a week at the end of March and two things stood out to us. Firstly, the staff everywhere was kind, friendly, and accommodating. Specifically, Zeta, Anely, and Jeffery were very accommodating of any requests we had and very friendly as well. Secondly, the resort’s handling of COVID protocols was outstanding. They had security at all elevators and entrances and were asking people to put on masks if they were not wearing them. I felt extremely safe staying there during these times.
Chrystal H, APRIL 2021
I wouldn’t be able to write enough great things about this resort. From valet to check in and of course, pool and beach, the staff was phenomenal. Started the day at the spa with a couples massage and worked our way to the pool, where a beautiful cabana was set up with rose pedals. The attention to details and the attentiveness of Anely, our pool attendant, made our time so special. She made sure we had everything we needed and was so friendly and kind. Besides the beauty of this hotel, it’s not hard to see that the caring staff is what makes this resort top notch.
I would also highly recommend Ke-Uh, the food is amazing and of course, the staff was great. Looking forward to staying again in the near future.
JMP15Boston_MA, APRIL 2021
This was our first time traveling in over a year and it was absolute perfection! Our family of 4 (two high schoolers) stayed in a room overlooking the intercostal waterway and all agreed that we had the best of both worlds - enjoying the beach and pool views by day and views of the city lights at night on our balcony. The room was spacious and we used the pull out couch, too, so it was great for our family. Our son was doing a lot of homework during our first day or two and made himself a great set up on the room desk and took his breaks on the balcony in the sun. Our daughter loved the oversized tub and my husband enjoyed the in-room espresso in the morning. The cleaning staff was fast and efficient - they come in twice a day but always managed to slip in and out quickly, leaving our room in pristine condition.
We spent one day on the beach and found the service to be just as great outside as it was inside. Jimmy set us up our first day with an amazing beach cabana and coconut waters, and someone was constantly refreshing our pitcher of ice water, so we never felt dehydrated despite being in the hot sun all day. The ocean was warm and clear and Joshua managed to get a few pool floats so my teens could use them to lounge in the water. We spent another day pool-side and that was just as great! Even though the hotel was nearly at full occupancy, we never felt like we couldn't find a place to sit and never felt like the pool was crowded. We had lunch at the pool, on the beach, and sat at Costa Grill one day - all the food was excellent, as were the drinks. Our favorite meal at the resort was breakfast - there was just something so special about being greeted by the staff each morning and having a strong cup of coffee and delicious choices every day. The views of the beach and pool can't be beat either! Simone was particularly friendly and happily brought things like avocado toast and iced coffee with almond milk for our daughter who is allergic to dairy. She typically finds it tricky to finds safe but fun menu choices and really felt like she had a lot of options at Acqualina. We also dined at the sushi restaurant at the hotel twice and that was delicious, too. The patio was gorgeous lit up at night and the staff was on top of things, treating my daughter to a celebratory song and sorbet to highlight her high school graduation. Lastly, we used the spa and the gym. My son loved all the high tech options in the gym and that he was often the only one in there. My daughter and I got a facial and massage and both services were great. The spa pool area was small but peaceful and the hot tub there was really pretty with a relaxing waterfall. All in all, we really can't say enough good things about our stay. I know that Acqualina is pricey, but we truly felt like the service and quality was worth every penny. Special thanks to the manager, Victoria, for checking in with us a few times during our stay. We will definitely recommend the resort to friends and hope to be back!
Laura K, MARCH 2021
After more than a year away, we finally returned to Acqualina, now under the new leadership of Grant, whose incredibly experienced expertise has maintained the hotel’s 5 stars it so readily deserves.
The hotel’s service is warm, fabulous, and genuine. A special shout out to Rachel, who is the heart and soul of Acqualina. Fabiana, You are awesome!!! David, Caio, Zeta, thank you so much for making our stay even more special.
The Covid safety precautions are truly impeccable. We felt extremely safe throughout our stay.
We can’t wait to return as soon as possible to Acqualina. This hotel is pure luxury with a heart and soul.
Danason, MARCH 2021
Spectacular place to vacation with a multi-generational family book thru Whatahotel. We are nearing the end of our week-plus stay but I couldn’t wait to rave about our first family vacation at Acqualina. We are here with adult children and grandchildren and the resort could not be more perfect. With the assistance of Richie Massa at Whatahotel, who recommended the resort to us, we booked an ocean-front two bedroom suite with den, which gave us an office with twin day-bed, perfect for our grandson. The first master has a glorious ocean view and the second king master has its own sitting room, great for a crib and essentially providing two suites. We have a full kitchen for room service breakfast and take out delivery dinners. Timo and Ceviche 105 were great. The service is top notch: at the pool, at the beach, through the concierge desk, and housekeeping. Any request is met with a cheerful “can-do” attitude. Of special note is the amazing swim instructor, Oscar, recommended and arranged by the concierge. He was so supportive and funny and in three days, our four year old grandson had made huge leaps in his swimming skills. Oscar is truly amazing and we were grateful to him. The beach is beautiful and on calmer days, the ocean very swimmable. Finally, COVID safety protocols are consistently enforced making the experience feel very safe. Although the resort has been fully booked during our stay, it has never felt crowded or rushed. Thank you to all of the staff at Acqualina who have helped make this a wonderful 70th birthday celebration and more, a celebration of having our family together again. We will be sorry to leave.
Nataliya Gavlin, FEBRUARY 2021
Absolutely amazing!!! 6 star service and amenities.
Acqualina is the best resort in Miami not only because of its fabulous amenities such as gorgeous pools and beach areas, delicious restaurants and beautiful spa, but also because of its highly trained, professional and dedicated staff, ready to serve and provide you with the best service. The men and women who work here really take pride in their work and cater to any wish and request, sometimes even before you ask for it. If you are lucky to stay here or visit, I hope you get the pleasure of meeting Eugene and David who work at the beach/couches area. They are top class hospitality specialists, friendly, knowledgeable, dedicated, eager to help and to serve. They will make your experience unforgettable! After staying here for almost 3 months, I can safely say that this is the most luxurious and amazing resort/residence.
Sensationswigs, JANUARY 2021
“Amazing place enjoyed every moment. Service is unparalleled. Staff is friendly and smiley and out to make each guest feel welcome and appreciated. Fantastic ambience and amenities. Pool and beach service exceptional.”
Ayden, JANUARY 2021
“Me and my boyfriend visit Acqualina every weekend and I have to say... I could not believe the experience I had. Thank you so much Tyler and Alberto for making my birthday experience something to never forget. The cookies were amazing and the notecard was very thoughtful.”
