voyager7772022, SEPTEMBER 2022
Girlfriends trip was AMAZING! Acqualina is a resort I will always come back to stay. They treated us like the queens we are. Thank you for an amazing experience again!! Service, cleanliness, rooms and view of ocean is top notch.
Marge J, SEPTEMBER 2022
Annual girls trip at this property is amazing!! This hotel provides first class customer experience. Birthday Dinner at Il Mulino was exquisite. Rigatoni Bolognese and Chicken Parm was unbelievable. We kicked off the day today at the beach. Shaq O’Neil took good care of us ladies setting up chairs and umbrellas on the beach with perfect ocean view! 5 Diamond experience all the way!
783kristenl, SEPTEMBER 2022
My husband and I celebrated our wedding anniversary at the beautiful Acqualina resort. We were greeted so warmly and our room was decorated with festive balloons and handwritten notes, all which were unexpected completely. The generosity of every single staff member will never be forgotten and they are so easily and happily ready to accept you as family when you were staying with them. They even made me feel like my service dog was the VIP guest. Special shout out to Victoria for finding my wedding band when I left it behind past check out and collecting it for me returning it to safety of the security department so that I could pick it up the next day. The beach and pool team were wonderful a major shout out to the beach team who were generous to myself my husband and my dog. I’d like to recognize the following people
We had a wonderful celebration when you were go and the beach team got creative and asked us if we could literally re-create the photo with the same people in the same poses under the same cabana and it was very fun very clever and it really goes to show how much they care for and remember their guests.I’d like to give a special shout out to Grant Andre Mauro and the one and only Victoria for making our experience fabulous. Dinner at El Molino for tonight‘s was fantastic and sentimental. I recommend this hotel to anybody that is looking for an unparalleled service experience.
Ava, SEPTEMBER 2022
Incredible hotel and even more amazing staff… Gianfranco and Shoaib were particularly helpful and friendly with setting up the beach chairs. The servers for food and beverages are also amazing and provided excellent service. All around every staff member we met in the hotel was amazing… they are clearly very well trained. We’ll definitely be coming back! 6 stars from me.
Beth P, SEPTEMBER 2022
I went their recently with family and had a fantastic time. Not only was the resort beautiful but, the staff there are amazing as well. Very well trained and professional while being friendly and kind! Especially Lucas, Kevin, Sophia, Shoaib, and Rogelio they were the best!! 100% coming again!!
Boris D, SEPTEMBER 2022
My third time at Acqualina. One of the best hotels i've ever stayed at. Details and kid friendiness is amazing - they have kid diapers of different sizes by the pool; they give you sunscreen and rooms have beautiful bottles with after sun lotion. Great service, it's like everyone there knows your name even if they never saw you. Amazing!
Cara B, SEPTEMBER 2022
This resort has been such a great experience! From the moment you check-in everyone has been so helpful and kind! If you’re out by the pool or beach, ask for Monica or Shaq! They both are always on top of guest needs and go over and above on customer service (they definitely deserve a raise)! The food is delicious and the dining experience is great! The rooms are super clean and spacious! Highly recommend for anyone thinking about visiting!
hgarcia, SEPTEMBER 2022
Acqualina is the perfect beach experience, the charis and couches in the beach are beautiful and comfortable, the restaurant menu is excellent, many choices of beers and drinks, the pools are great, you don't need to walk much from room to pool or beach.
Jennifer Smith, SEPTEMBER 2022
It was special visit, beyond what we had planned or expected. The service was superior & even the guys on the beach went out of their way. Our stay was memorable, thanks to an exceptional staff! We would go back for sure!
Dylim, SEPTEMBER 2022
We have been coming to Acqualina for over 10+ years now, and the hotel and especially the staff never let us down. The best experience you can have at a resort. Can't wait to return soon. Truly a first class experience.
AH, SEPTEMBER 2022
Overall, Acqualina is second to none. Hotel staff and the service they provide is what makes the experience at Acqualina exceptional. As well, the accommodations and all the facilities, including the Spa, beach and pool facilities are immaculate.
Danna G, SEPTEMBER 2022
All the staff was amazing especially Kevin who took care of us for all our needs! Acqualina is doing an amazing job and has the best staff! Ten out of Ten for sure. Will be looking forward to come back. Thank you!
Mary S, SEPTEMBER 2022
This truest is the best hotel in the world I travel everywhere there is no service on the world that treats you this good. Gianfranco and Conrad literally waited on us hand and foot at the beach brought my kids toys the hotel it’s self is so gorgeous 5 stars best hotel ever highly recommend especially if you have kids.
Maritza CC, August 2022
After being diagnosed with Breast Cancer last yr. and going through chemo and all that is involved, my family and I wanted to have something “to look forward to” after this difficult journey……..
My wife knew just the place, our Favorite Resort !
We live in FL and choose Acqualina over Europe and our beloved Disney. That’s how splendid it is.
Our experience wouldn’t be the same without Victoria. She is enchanting, joyful and will always go beyond your expectations.
We met Igor who was very charming. Thank you for that exquisite arrangement.
Jair and Hotel Manager Marcus thank you for your time.
All the pool/beach staff are delightful.
This year we met Natalie who works at the pool and walks with a delightful smile. Very rare to see, so thank you for that Natalie.
If you wish to be pampered and want the best memories, this is the place!
I had my first Spa treatment, painting class and scuba lesson and recommended them all !
Proud to say we’re Acquaholics…..
Adriana F, August 2022
My boyfriend and I came for a weekend staycation, and all in all we had an excellent experience. Our room was spacious, clean, and very comfortable. We enjoyed a day on the beach and were assisted by Reggie and Lucas to rent our beach chairs. They were very attentive and polite. They brought us over Jorge at Costa Grill who took our drink and lunch order. Also very attentive. I had scheduled a massage for that afternoon with Luis and I have to admit, I get regular massages and that had to be one of the best I've ever had. The spa was also very relaxing and I especially enjoyed the steam room. Later that evening we had dinner in Il Mulino where we were we were served by Captain Ivan, Ernesto, and Jimi. All were excellent but it was Jimi who we remember the most. He was so kind and warm and made our dinner very special. Both days we ordered in-room dining for breakfast and both days we had fantastic meals. We interacted will multiple staff members and unfortunately I cannot remember everyone's name but they all made us feel so welcomed and taken care of. All in all a marvelous weekend and I look forward to our next stay.
Matfly23, August 2022
Was here for four days with my family and some friends. What I can say about Acqualina? It is simply an incredible place. There is everything you need to relax and to enjoy your holiday. We appreciate a lot all the staff who has been always really available to listen and to satisfy our needs. All of us enjoy a lot both the beach and the pools. SPA services are well organized and well managed by the staff. We had a great welcome with an easy checkin procedure and immediately we start our holiday thank to the on boarding received by the Guest Experience manager. I really recommend you to come here to appreciate the place and to customize your stay as you wish.
Madelayne C, August 2022
Gianfranco at the beach was amazing he made the girl’s weekend memorable. The property was amazing the staff is very helpful and attentive to your every need. Definitely a must do if you wish to be pampered and spoiled. I will be returning very soon.
Judith M, August 2022
Without doubt one of my favorite hotels is the Acqualina!
Immaculate entrance, and hotel lobby was lovely, just renovated with the finest furniture in the world.
We were greeted by the front desk manager with champagne flutes and promptly escorted to our front ocean room, and what a view! absolutely magnificent. Gorgeous décor, spacious bathroom and a heavenly bed.
The staff was extremely friendly, and Mr. Andre Silva (Director of Sales) was most gracious. The beach and pool staff were the kindest and friendliest we've encountered. We dined both at Il Mulino NY and Ke-uH both exquisite and service on point.
The beach was stunning and the sea was warm and clam. And don't forget to relax in the SPA, so clam and peaceful.
We had an amazing time and we are looking forward to returning with our families so they too can experience luxury at it best.
Thank you Acqualina!
Sacha D, August 2022
Having been to many different vacation resorts thought out the United States and whether it be on the beach, in the hotel itself or based on service, Acqualina had offered the very best experience in all aspects. With top of the line service and staff who truly care (Shoaib and Erika just to name a few), they make a truly memorable experience that shows the true luxury that the Acqualina name was built around; over a decade and a half after their opening. I would recommend this resort to anyone who wants an unforgettable experience like no other on one of the most beautiful beaches in North America.
Jenny R, July 2022
This hotel is beautiful! With that said, the staff is absolutely amazing and the best part of this experience. They are friendly, genuine, professional and very accommodating. From the front desk, to housekeeping, barista, and pool staff, they were all wonderful. I truly enjoyed my experience here.
Oliviajeanmadnick, July 2022
Unbelievable first family vacation!
This was our first family vacation with our 7 month old baby, and Acqualina went above and beyond for all of our accommodations. We were so impressed and pleased by the service of everyone. Thank you!
Irene B, July 2022
Awesome stay at the Acqualina
We truly had the best time at this resort. The entire staff was outstanding. A special recognition to the team who made our stay extra special at the pool and beach, Sophia, Conrado, Arthur, Dimitrios and Veral. The food is excellent at both restaurants Il Mulino and Ke-hu. This resort is versatile it suits all types of guests from families to couples. Keep up the great work ! Looking forward to returning.
Carter B, July 2022
Awesome place with super nice people and great service. The food is great and anything that you need they will get for you in no time. Definitely is a place to visit again and a great vacation spot to relax.
npicarra-brown, July 2022
We have come to the Acqualina resort at least 5 or 6 times in the last few years, and they never disappoint. Of course, the grounds are beautiful, and the rooms are very comfortable, but what keeps us coming back, is the impeccable service. We are always met with friendly faces, eager to make our stay amazing. In particular, I cannot say enough about Anthony and Shoaib. Both gentlemen are fun, friendly, and extremely attentive. Whether it was making sure our ice bucket was always filled with fresh ice, or our little girl had everything she needed for fun on the beach, they were there, ready to deliver. As a family, we have been lucky enough to stay at some of the best hotels all around the world, and I can honestly say, the Acqualina is truly a one of a kind resort.
Tiffanysl834YA, June 2022
Amazing Family Vacation at Acqualina!
Service is the name of the game at Acqualina! The team is by far the most customer oriented I’ve ever encountered during our travels. Starting with the guest experience manager Maria Carolina who kicked us off with some magic for our 6-year old by delivering milk and cookies, a delicious local fruit platter, and Acqualina beach toys to our room with a personalized note upon arrival. We spent each day at the beach and Thomas took care of us. His attention to detail, kind demeanor, and professionalism is top tier. He was especially sweet in accommodating requests from our son including specific beach bucket sizes and lots of apple juice. Christian also provided awesome service to us at the beach and getting us set up to lounge on the lawn for lunch one afternoon. Natalie from food and beverage was a delight, there was no request she couldn’t fulfill and made us feel incredibly spoiled. Each team member we interacted with (even in passing) led with a smile and a quick check-in on whether we needed anything. Vernette greeted us warmly each morning as we headed to the beach. Sandy from the AcquaMarine program was a hit, our son joined two afternoons, giving us parents a bit of quality time. We can’t wait to return to Acqualina. Everything about our stay was spectacular… the accommodations, the food, the location, the beach, but most of all the service.
ChrsfC2905QY, June 2022
We cannot say enough great things about Acqualina. We just returned from our second trip there and already we are discussing when we will return. We spent 5 days there and never left! Why would we? The property is incredible, the service is second to none, and the food is awesome. Truly 5 star. Highly recommend!!
Jcutt28, June 2022
The perfect getaway
My wife and I took a week-long trip to Florida and stayed at Acqualina. This place is paradise. I would highly recommend getting a room with an oceanfront view. We will be coming back next year!
MitzFl, May 2022
We were upgraded to an incredible oceanfront suite for my husband's birthday, and the room and view were incredible! We appreciated the comfortable king bed, spacious bathroom and shower, and gorgeous ocean view! The service was excellent, and all the staff members we interacted with were pleasant, friendly, and eager to help
melissaoN9888IO, May 2022
We have been coming to the Acqualina annually for about 6 years now.
The Acqualina exudes luxury and the entire team goes above and beyond to make sure all of our needs are met. They pay special attn. to detail and always remember your name.
Everyone is so friendly and truly want to make your stay the most enjoyable.
A Special shout out to Igor the Director of Guest Experience at the Acqualina, he has made this stay extra special. ( and Valeria our pool attendant who was so accommodating in every way )
mfp1994, April 2022
Returned last night from a wonderful week at the resort. It was our first time, and it did not disappoint. I cannot even begin to list all the wonderful employees we interacted with during our stay. All were so professional and customer service oriented. Leilan of room service was such a wonderful moment each morning as she brought our breakfast; all the beach, pool, and cafe staff were so helpful (Valentina, Alejandro, Demetiras, Jorge, Akeem, Mohamed, and many more). Reuben of the concierge was very helpful when making off premise dining arrangements, and we did enjoy our dinners at both restaurants on-site as well. We spent a day at the spa, and the staff and facilities did not disappoint. Our ocean view room was so comfortable, and we enjoyed our balcony each morning and evening. We cannot wait to return at some point in the future.
If you are looking for a relaxing beach resort with top-notch amenities, this is a great place to consider.
gchiminazzo, April 2022
My stay at Acqualina exceeded any expectations I could have had. It is an spectacular Resort,with amazing facilities, a luxury, but with a touch of home, we feel at home.
The beach is wonderful and the hotel provides absolutely all support at all times.
Two wonderful restaurants for different tastes, Italian and Japanese, meaning the guest doesn't have to leave the hotel if they don't want to.
And the hotel's staff is very kind, helpful, attentive, which makes all the difference, this treatment given to guests. I will certainly stay at Acqualina again on my next trip to Miami.
MarinaMek, March 2022
This hotel goes above and beyond for its guests. Excellent location to kids parks as well as short drive to Bal Harbour and Wynwood and excellent pool and beach amenities. Extremely clean large rooms and luxury construction.
Restaurants on the property are great as well.
Jeffret5387, March 2022
This resort is spectacular and pristine, in both the room and the public areas. The room furnishings were incredible in design, but also comfortable and practical. You do not need to leave this resort. All of the restaurants were excellent, and far better than what we had when we left the property. No need to leave on our next visit. All of the food was delicious and unique, with Il Mulino and Ke-Uh being standouts. Even room service was great - freshly prepared and no doubt delivered immediately. However, the real highlight is the service from all of the staff. Housekeeping does an amazing job, and were so thorough, and left nice little touches that were not expected. The staff at the pools and beaches were friendly, courteous, and always checking on your needs and ready to serve, without ever being intrusive. Everyone remembers your name and you are recognized and preferences recalled, and that is even while wearing a mask, which is impressive. Covid precautions were taken seriously, and we felt very comfortable, but the staff was not a police force about it, as was described in another guest's review. The spa offers unique and advanced treatments and creates an environment where you want to stay long after the service to enjoy the amenities, such as the pool and hot tub, on a private deck. I would highly recommend this property, as it offers a unique experience not often found in US luxury resorts, and one that equals and in some areas exceeds the luxury resorts of Europe.
Nataliya Gavlin, February 2022
Acqualina is the best resort in Miami not only because of its fabulous amenities such as gorgeous pools and beach areas, delicious restaurants and beautiful spa, but also because of its highly trained, professional and dedicated staff, ready to serve and provide you with the best service. The men and women who work here really take pride in their work and cater to any wish and request, sometimes even before you ask for it. If you are lucky to stay here or visit, I hope you get the pleasure of meeting Eugene and David who work at the beach/couches area. They are top class hospitality specialists, friendly, knowledgeable, dedicated, eager to help and to serve. They will make your experience unforgettable! After staying here for almost 3 months, I can safely say that this is the most luxurious and amazing resort/residence.
Teddy, February 2022
Incredible and AMAZING experience at Aqualina! The staff will go above and beyond for you, but if you decide to relax on the beach side call in advance and ENSURE David and Fabiana attend to you. David is a team leader with the qualities of a manager, and Fabiana is a manager who provides a quality experience and runs an incredible team- it’s clear how high her standards are for her staff. It was a friends birthday and David made my friend feel like a Princess on her special day. Amari wasn’t attending to us, however, he did stop by and gave us some excellent recommendations for going out around Miami and is just as incredible as David and Fabiana. I am so absolutely grateful to the beach team for their excellent service and making my friend the happiest gal on her birthday (and extending their quality service beyond just her birthday). Thank you so much to the entire staff for making our ENTIRE stay fantastic! Officially Acqualina guests for life.
Noor A, DECEMBER 2021
We had an incredible girls trip to Acqualina resort. The room was spacious and beautiful. What stuck out the most was the exceptional service. Our favorite was the beach service in which they brought us anything we asked for from food, drinks, umbrellas, even random requests they made it happen. Arthur and Steven were our favorite on the beach who went above and beyond to make us feel welcome and comfortable during our stay.
Wendy C, DECEMBER 2021
We had yet another amazing stay at Acqualina Resort. The service is amazing and each and every person o the Acqualina team is friendly and makes you feel at home. Kevin, Juan and Diego were awesome as they chatted with us as they helped us settle into our beach chairs every day and made sure we had just the right amount of sun and a fresh pitcher of water all day long. They made our days special and enjoyable.
The team at the SPA was also incredible. Wonderful treatments and the team thought of everything. We were at the Spa pool and they noticed we were cleaning our sunglasses and out of nowhere they offered us wipes for our lenses. And Bianca, the guest experience manager arranged every detail and checked in with us throughout our stay in an attentive and friendly manner. She made our whole group feel like VIPs. Thank you for an incredible stay.
Marty V, NOVEMBER 2021
"Acqualina is very special place , its between luxury resort and luxury mansion where you really feel welcomed and attended to which is so hard to find somewhere else. Maybe because there is no other place like Acqualina, like their staff and amenities .
This time we were upgraded to beautiful ocean front room . Our son was celebrating early birthday ,when we entered the room he was surprised by complimentary birthday cake, gummies, welcome drinks and a Acqualina brand boogie board which traveled back to Chicago land with us .We were treated to a bottle of bubbly on the ice . I wish we could remember everyone's names and thank them personally but I do understand that greatness comes from the top-management and this resort has a really top notch management. Special thanks to Jackie for warm welcome as always. Thanks again and we will see you in January."
"My wife and I travel a lot and look for hotels that can deliver luxury experiences without pretense. We booked the Acqualina hoping to find that here — and with a twist this time… we have a four month old!
I have to say that even with high expectations, Acqualina was so surprisingly wonderful. The rooms are well appointed, the housekeeping team does a great job, and the grounds are well kept.
Beyond that, the staff here are absolutely the most kind, caring, and capable we’ve had the chance to meet in our travels. Ion and his team of servers, like Ricardo, are wonderful. The team at Il Molino (especially Simone!) take such good care of their guests. The pool girls, Valerie and Anely in particular, made our stay so comfortable — they went out of their way to care for us and our son every day!
The concierge team — Randy, Erick, and Christian — helped with all of our special plans during our trip. They made everything so logistically easy. And finally Bianca, our Guest Experience Manager, made sure our stay from start to finish was exemplary.
I can honestly say we expect to come back every year after this trip."
"Acqualina is the best resort in Florida we have ever been to. Anna and Diego from the pool services are spectacular, very attentive, they truly represent the 5* service! And Simone, the breakfast server from Il Mulino restaurant, is the best one ever! These people make this place stand out ! This is our fourth trip to Acqualina, and service is always top notch! Thank you!"
"We just returned from a 5 night stay at Acqualina and I feel like this resort had a level of service among the best I have ever experienced, and I'm a frequent traveler who stays at 5 star resorts routinely. Most places struggle with staffing during the pandemic but Acqualina had to have had more staff than guests. There was never a wait for anything, the resort was maintained to perfection, and the beach/pool areas were particularly well serviced. We enjoyed the food at all 3 restaurants as well as great room service breakfasts. Our oceanfront suite was spectacular with 2 bathrooms and a full kitchen and dining room. Overall, nothing to complain about (which is rare for me)--we will definitely return."
"The entire staff at Acqualina is nothing short of AMAZING. We have visited here several times in the last 6 years. The staff is very attentive to your needs and helpful in all ways. The GM, Grant, is hands on and very involved in the everyday operations. I would like to mention the people who were so wonderful to us. The head of food and beverage is Ion, front desk ladies were Jackie, Victoria and Bianca. The waiters were Deylan, Conrad and Aris and the beach attendants were Omare, Jeremy and Valentino. If you go please introduce yourself to these amazing individuals. You will not be disappointed."
"I love it here! I’ve been coming here for years because my parents own a unit. Each time I come back, it tops the last time! I don’t know how it’s possible but it is. The staff is outstanding, 10/10. They are very attentive and I’ve never had any complaints. Acqualina is the true definition of a 5 star luxury resort. I’ve been all over the world and it takes the cake. Some of the staff that have positively impacted my stay are Genesis at Il Mulino and Arthur and Jeremy who are beach boys. I just love them! Kudos to Acqualina."
"The hotel was beautiful and the service was impeccable. We had an amazing beach attendant Lucas who was attentive and couldn’t do enough to make us comfortable. Also, Jaime at breakfast was fantastic. He made sure the coffee was fresh, the chef made the omelet exactly to our specifications, was efficient and friendly."
"Perfect beachfront resort with excellent gym and spa facilities. Although easy to use for access to the city and Miami’s various sites/offerings, you can also just come and never leave the resort. The three restaurants provide a nice variety and the Il Mulino on site is equivalent in service and food quality to the “real” Il Mulino in Manhattan."
"We have stayed many times at Acqualina, I think almost 40, and each time they manage to exceed our expectations! This is the ultimate destination for a quick recharge. Here you don't have to worry or think about anything, it is all taken care of for you! The staff is amazing and really make you feel at home from Rachelle in the front office to the beach staff and the whole crew for breakfast in Il Mulino. We will be looking forward to our next visit! Many thanks again, Darrell, Pauline and Matthew!"
sgimigliano, SEPTEMBER 2021
Top-notch resort. Incredibly friendly, well-trained staff in an upscale but welcoming resort. Everyone knows the job and does the job. Staff is invested and helpful but you never feel that you are being up charged or hustled for a tip. Food offerings are generally excellent as is the service.
WendyNewYork, AUGUST 2021
"From the moment we arrived we were warmly greeted. Greetings have always been very important to me. Throughout our stay, 9 days, the genuine warmth felt in all the staff and even the guests was a pleasure.
The hotel is stunning in every way. The beach and the pools are beautiful. There was always the perfect beach or pool lounge chair and umbrella available. No stress , no waking up early to reserve a chair, I love that.
The service providing in every area, from the rooms, the restaurants, the beach and pool service was tremendous. The best that we have ever encountered.
We felt that all the staff was wonderful but i will name a few that we had the honor of spending some time with. Jagr at the pool and beach. Valentino, Arthur, Steven, Layron and Diego at the beach. Alejandro and Francy for their wonderful food service at the beach. Xavier and Jeremy for their warm early morning greeting. Genesis, Alam and Gerardo for a delicious morning breakfast at Il Mulino, the best concierges ever....Randy and Erik. The spa treatments were wonderful and thank you Martha for bringing us our tea and cookies at the spa pool.
We truly felt so lucky to spend our first vacation in a very long time at this magnificent hotel and we are very grateful to you all for all the hard work you have done to insure that we all were happily pampered."
Igor M, AUGUST 2021
"We are thankful to the Acqualina’s Team and, particularly, Carolina, the Front Desk Manager, for our grand time and memorable birthday at the Resort. The Acqualina Team is dedicated to science and art of Hospitality, and to ongoing excellence of their services. The Front Desk staff was very friendly and pleasant, always quick to offer us their attention. Everyone, from door greeters to swimming pool and beach workers were caring, professional, and precise. We want to give our Special Thanks to you for your attention and your time making our birthday stay memorable and special with an elegantly decorated room and tastefully supplied fine treats. We will definitely be back!"
Joseph M, AUGUST 2021
"Our time here at Acqualina has been amazing! Special thanks to Valeria, , Cameron and Anely from the pool and beach team as well as Alex from costa and also Zeta too! The service here is unmatched! Thanks!"
MAJFL, AUGUST 2021
"This was our third visit to Acqualina and the staff and the location were terrific, as always. There are many beautiful seaside resorts, but Acqualina stands out due to the marvelous staff who go out of their way to be gracious and caring hosts to their guests. Shout out to Delyan and Ion at the Costa grill beachfront restaurant, to Devon and Cameron and Valentino at the beach/lounge area, to Valeria and Bianca at the pool, to Monica for graciously going out of her way to help a guest, and it's always a pleasure to see Patricia at breakfast. Thank you for making our visit such a relaxing break, and we look forward to our next trip."