Forbes Travel Guide Training
• What is Hospitality’s New Normal?
How hospitality leaders are managing through the COVID-19 crisis — including a high-level overview of efforts to secure relief for the industry; what’s in store for the future of travel; and how and when the industry can best position itself for recovery.
o April 16th, 2020 at 1pm
• A Timeless Service Philosophy for Uncertain Times
Learn about Forbes Travel Guide’s service philosophy – now 62 years strong – and how you can apply it to your career in a rapidly changing hospitality landscape. We will share five guiding principles that you can implement anywhere, anytime to make a great impression.
o April 23rd, 2020 at 12pm
• Hospitality Highlights with Amanda Frasier
Amanda Frasier, Executive Vice President, Standards & Ratings and Jeff Wielgopolan, Senior Vice President, Learning & Development will discuss what hotel, restaurant and spa experiences might look like in the wake of COVID-19.
o April 30th, 2020 at 12pm
• Going Beyond Please and Thank You
We all know that courtesy is essential to an excellent service experience. Yet this fundamental skill is often overlooked and underestimated. Learn more about how to put your best self forward to guests, and the places you might be missing the mark without even realizing it.
o May 7th, 2020 at 12pm
• The Magic of “Plus One Service”
Learn to think ahead of the guest and to tap into your intuition to create a personalized experience.
o May 14th, 2020 at 12pm
• Inspector Insights
Join us for this unique opportunity to hear directly from one of Forbes Travel Guide’s expert inspectors who has visited more than 700 hotels, restaurants and spas around the world. Find out what inspectors look for before they even walk through the door, and how to make them smile without fail.
o May 21st, 2020 at 12pm
• It’s Your Turn to Shine
Service excellence is a gift we give our guests. Learn how you can put a bow on top through the way you speak, stand and present yourself. We share five common pitfalls, and how the best service professionals create a branded experience through everything they do.
o May 28th, 2020 at 12pm
• Emotional Engagement
Service from the heart means intuitively tapping into a guest’s emotions. Learn key ways to create emotional connection with guests, why your steps-of-service checklist might be holding you back, and how to move to the next level of guest service by honing your emotional intelligence.
o June 4th, 2020 at 12pm
Please click HERE to visit the website to access the webinars.