Dear Acqualina Team Members,

As we face this unprecedented time together, I wanted to share a new resource that has been created for you, dedicated to providing you with updated information. This resource will include the information we have available on our employee hotline as well as opportunities available to you on a voluntary basis.  As the situation is rapidly changing, we will be able to evolve this section based on current events.

While we are all practicing social distancing, it is our priority to stay connected with you, our dream makers. I hope you and your families are well, safe and comfortable while at home. A lot has changed in the world. COVID-19 has affected all of our lives. Our commitment, as it always has been, is to the well-being and safety of our guests, team members, residents and the community at large. It was a very sad day when we temporally closed our resort on March 21st but we remain optimistic with open hearts that Acqualina will reopen again reinvented and re-imagined

Please do not hesitate to contact me on my mobile number 305-725-1325  or deborah.yagerfleming@acqualina.com if I can be of any assistance to you.

Yours sincerely,

Deborah Yager Fleming
CEO & Partner

 

Employee Hotline 855-214-1411 UPDATED 04/06/2020

Fellow Acqualina Dream Maker,

We continue to closely monitor the developing situation with respect to the novel Coronavirus.
As of Monday, April 6th, 2020 Acqualina Resort and Residences continues to be closed to Hotel Guest and Visitors.

We hope that all of our team members and their families are safe and staying healthy at this time.

Please be reminded that we have our ADP Employee Assistance Program available to all of our Furloughed staff during these challenging times. To inquire about resources for you, please call 1-866-574-7256 to speak with a MyLife Advisor.

For team members with medical coverage, our carrier United Health Care has a Virtual Visits Program available. This is an option to be treated by a doctor in the comfort of your own home. Simply call 1-800-782-3740 for more information.

Furloughed team members are eligible to file for unemployment compensation. Please go to the Florida-unemployment section on the website www.stateofflorida.com or call 1-800-204-2418, if you have not done so already. Due to the current situation, be prepared for a longer wait time during the application process and for final results.
If you have any questions please feel free to reach out to Leslie Fidlin, Director of Human Resources via email Leslie.Fidlin@acqualina.com or to her mobile number (786)942-1820 to further assist with additional resources.

This hotline will be updated every Monday by 12 noon.

 

Forbes Travel Guide Training

What is Hospitality’s New Normal?
How hospitality leaders are managing through the COVID-19 crisis — including a high-level overview of efforts to secure relief for the industry; what’s in store for the future of travel; and how and when the industry can best position itself for recovery.

o April 16th, 2020 at 1pm

A Timeless Service Philosophy for Uncertain Times
Learn about Forbes Travel Guide’s service philosophy – now 62 years strong – and how you can apply it to your career in a rapidly changing hospitality landscape. We will share five guiding principles that you can implement anywhere, anytime to make a great impression.
o April 23rd, 2020 at 12pm

Hospitality Highlights with Amanda Frasier
Amanda Frasier, Executive Vice President, Standards & Ratings and Jeff Wielgopolan, Senior Vice President, Learning & Development will discuss what hotel, restaurant and spa experiences might look like in the wake of COVID-19.

o April 30th, 2020 at 12pm

Going Beyond Please and Thank You
We all know that courtesy is essential to an excellent service experience. Yet this fundamental skill is often overlooked and underestimated. Learn more about how to put your best self forward to guests, and the places you might be missing the mark without even realizing it.

o May 7th, 2020 at 12pm

• The Magic of “Plus One Service”
Learn to think ahead of the guest and to tap into your intuition to create a personalized experience.

o May 14th, 2020 at 12pm

• Inspector Insights
Join us for this unique opportunity to hear directly from one of Forbes Travel Guide’s expert inspectors who has visited more than 700 hotels, restaurants and spas around the world. Find out what inspectors look for before they even walk through the door, and how to make them smile without fail.

o May 21st, 2020 at 12pm

It’s Your Turn to Shine
Service excellence is a gift we give our guests. Learn how you can put a bow on top through the way you speak, stand and present yourself. We share five common pitfalls, and how the best service professionals create a branded experience through everything they do.

o May 28th, 2020 at 12pm

Emotional Engagement
Service from the heart means intuitively tapping into a guest’s emotions. Learn key ways to create emotional connection with guests, why your steps-of-service checklist might be holding you back, and how to move to the next level of guest service by honing your emotional intelligence.

o June 4th, 2020 at 12pm

Please click HERE to visit the website to access the webinars.

 

ESPA Training

Available for Acqualina spa team members only.

The courses listed below are complimentary. Please contact Haley Carr Haley.carr@espainternationa.com to enroll.

ESPA Product knowledge
This training covers all product ingredients and benefits including the philosophy of the brand. At the conclusion of all modules there is a test to measure retention.

Essential Facial Training (to include the Customized Skin Radiance Facial)
This training will include videos to show the specific hands on techniques required to perform the facial, consultation techniques active retail and after care advice. At the conclusion of all modules there is a test to measure retention.

Essential Body Treatment Training (to include all basic body treatments featured on the menu)
This training will include videos to show the specific hands on techniques required to perform all body scrubs, consultation techniques active retail and after care advice. At the conclusion of all modules there is a test to measure retention.

Inner Calm Massage Training
This training will include videos to show the specific hands on techniques required to perform the Inner Calm Massage, consultation techniques active retail and after care advice . At the conclusion of all modules there is a test to measure retention.

SkinVision Training
Skin Vision is a vital component in all facials, this training addresses the techniques in detail.

Body Wrap Training
This training will include videos to show the specific hands on techniques required to perform the Body Wrap treatment, consultation techniques and after care advice. At the conclusion of all modules there is a test to measure retention.

Full Consultation Training
The consultation is a crucial element of all treatments. This training looks at the advanced techniques required in addition to communication skills both verbal and nonverbal.

Pre Natal Training
This training will include videos to show the specific hands on techniques required to perform the Pre Natal Treatment, consultation techniques active retail and after care advice. At the conclusion of all modules there is a test to measure retention.

Contour & Firm Training
This training will include videos to show the specific hands on techniques required to perform the Contour & Firm Treatment, consultation techniques active retail and after care advice. At the conclusion of all modules there is a test to measure retention.

In addition, Espa has arranged a live webinar “Acqualina Spa by ESPA Team Catchup” on April 24th, 2020 at 12pm.  During the webinar, they will discuss different spas that have opened in ASIA and what their current procedures are due to the Coronavirus along with an open forum to discuss different product and treatment topics. Please contact Haley Carr Haley.carr@espainternationa.com to sign up for the webinar.

 

ADP Training – Team Member Development

Business Writing for Employees – (Instructor-Led, 2019)
Apply various techniques to ensure your message meets your goals and your readers’ needs (e.g., tone, formatting, attachments, addresses, subject lines). Use General rules of grammar and punctuation to ensure your message presents an appropriately professional image.

o May 13th, 2020 at 12pm
o June 11th, 2020 at 12pm

Conflict Clock: Taking T.I.M.E to Resovle Conflict in the Work Place (Instructor-led)
Identify personal conflict triggers, Understand primary and secondary “default” response patterns to conflict, Change unsuccessful response patterns, Use T.I.M.E. strategies to successfully resolve conflicts

o April 17th, 2020 at 12pm
o May 11th, 2020 at 12pm
o June 25th, 2020 at 12pm

Training Bytes: Increasing Emotional Intelligence (Instructor-led)
Often when faced with workplace challenges and obstacles, people succumb to self-defeating behaviors and negative emotions, which slow career development and diminish overall results. Learning to remain positive and keep emotions in check can build interpersonal skills and individual resiliency.

o April 29th, 2020 at  3:30pm
o May 20th, 2020 at 3:30pm

Ready. Set. CHANGE!: Reaching Smarter. Adapting Faster. Engaging Together. (Instructor-led)
Is designed to increase change competency among all employees at all levels in your organization so that your organization will be better able to respond and adapt to changes quickly and with less disruption to productivity.

o April 13th, 2020 at 12pm
o May 29th, 2020 at 12pm

Please click HERE to learn how to access the trainings.

 

ADP Manager Development

Time Management: More Minutes for your (Instructor-led)
This is a basic course suitable for any employee who wants to be effective in managing their time and workloads. Learners will explore the biggest challenges in managing their time and tools and methods for overcoming those challenges

o June 19th 2020 at 12pm

Just to be FAIR: A Practical Approach to Diversity in the Workplace (Instructor-led)
Diversity also means managing the impact those similarities and differences have on our work relationships through the use of feedback, assistance, inclusion and respect.

o June 17th, 2020 at 3:30pm

Management Skills (Instructor-led)- 2019
Developing your skills and style as a manager is essential to your success and the success of your team and organization. Learners will explore seven personal management styles, self-identifying which styles they may tend to use most frequently and how those styles may impact their overall success.

o April 21st, 2020 at 12pm
o May 12th, 2020 at 12pm
o June 10th, 2020 at 12pm

Hiring: The selection Process (Instructor-led) -2019
This course will show participants how to view employee selection as a process focusing on fairness, consistency and applicant qualifications. Participants will review a variety of hiring tools they may wish to adapt for use within their organizations, with a special emphasis on the use of behavioral interviewing techniques.

o May 8th, 2020 at 12pm

Please click HERE to learn how to access the trainings.

 

AHLEI – American Hotel & Lodging Educational Institute

Supervisory Skill Builders
Learn the essential skills that help supervisors contribute to the success of a hospitality establishment. Nine modules offer skills development for key areas including conflict management,    staffing and scheduling, communication, and team building.

Hospitality Manager Leadership
Learn how to lead a team by building a positive workplace culture, aligning day-to-day operations with organizational goals, using emotional intelligence to connect with employees, and more.    Be more than a manager, be a leader.

Certified Hotel Administrator (CHA) Online Review (Training Only)
Review the necessary knowledge essential to overseeing all functional areas of a hospitality establishment as a general manager or operations executive. Module topics includes rooms management, human resources, financial management, marketing and sales, and more.

Please click HERE to learn more. You can also request further assistance via email helpdesk@ahlei.org or call 407-999-8114.

Please click HERE to visit the website.

 

Responsible Vendor Training

Instructing the food & beverage industry about the laws and liabilities inherent in working in a place where alcoholic beverages and food are served, sold, prepared or consumed.

Florida Food Handler Course (English and Spanish)
You’ll learn proper hand washing, how to avoid cross contamination and food borne illness, among other crucial topics about working in the food industry.

Responsible Vendor Alcohol New Hire Florida Course – For Staff and Managers
This course satisfies the requirement under the Florida Responsible Vendor Act.

Responsible Vendor Alcohol New Hire Florida Course – The Manager’s Section
This course satisfies the requirement under the Florida Responsible Vendor Act.

Responsible Vendor Alcohol Tri-Annual Update: ID Checking
This course satisfies the mandatory attendance in Florida for a tri-annual update which must be fulfilled every 4 months in order to comply with the Responsible Vendor Program.

Responsible Vendor Alcohol Tri-Annual Update: The Habitual Drunkard
The Responsible Vendor Alcohol Tri-Annual Update: The Habitual Drunkard Course satisfies the mandatory attendance in Florida for a tri-annual update which must be fulfilled every 4 months in order to comply with the Responsible Vendor Program.

Complimentary Code: COMPCOURSE2020. Please click HERE for code instructions.

Please click HERE to visit the website.

 

COVID-19 Updates

Information and education on COVID-19 on the ongoing situation are imperative during these times. We want to ensure you have easy access to reliable sources of news and education to stay up to date. Below you will find links to informational outlets of accredited entities that cover the latest updates on COVID-19.

Please click HERE to visit the CDC official website.

Please click HERE to visit Sunnly Isles official Website.