Ocean view from pool

Frequently Asked Questions

Reminiscent of a Mediterranean villa with its leisure-focused lifestyle and grand design, Acqualina is South Florida’s only five-star hotel of its kind to be built completely open to the ocean, free of barriers between the 51-story tower, featuring 98-luxury rooms and 188 lavish residences, and its 400 feet of glistening Atlantic shoreline. Upon arrival at Acqualina Resort & Residences, guests of the 98 room retreat are immediately transported from a bustling cityscape as they enter through stately iron gates that usher upwards to a grand porte-cochere. Distinctive architectural features, such as Baroque fountains and sculpted archways, offer a calming sense of departure from the outside world.

entrance to acqualina

Arrival & Departure

Guests may check in after 4PM. Check-out time is 12PM. Changing facilities are available for early arrivals and late departures. Upon arrival, guests will need to verify their room reservation and a non-contact temperature check will be conducted. Every guest will receive a protective gear kit for their personal use containing two disposable masks, a bottle of hand sanitizer and disinfectant wipes.

Minimum check-in age is 21.

Valet Parking
Resort Services

Services & Amenities

  • Welcome amenity upon arrival
  • Daily newspaper ) and magazines available on the Acqualina App)
  • Complimentary wireless Internet access
  • Basketball and soccer on the great lawn (temporarily closed)
  • Private Beach Club
  •  Room service
  • 24-hour valet parking
  • 24-hour multilingual concierge services
  • Twice-daily housekeeping service including nightly turndown (upon request)

 

Acqualina Resort Beach Chairs
Resort Services

Additional Services

  • Babysitting services
  • Pet walking services
  • Tailoring services
  • Strider Adventure Zone using a no-pedal Strider Balance Bike for toddlers (available upon request
  • Site-seeing tours & visits to points of interest
  • Access to golf and tennis at nearby private clubs
  • Business Center services
  • Spa Boutique and Gift Shop

 

Acqualina staff member holding a dog
Pet Policy

Pets Permitted

Resort guests may maintain one (1) household pet in their guest room or suite to be limited to a dog or cat weighing not more than twenty five (25) pounds and measuring not more than fourteen (14) inches, provided it is not kept, bred or maintained for any commercial purpose and does not become a nuisance or annoyance to other guests. No reptiles or wildlife shall be kept in or on the Resort property. Service Dogs are permitted with proper documentation. Proof of current vaccinations are required prior to the pet’s arrival.

Dog in pet carrier
Pet Policy

Permitted Areas

While on the Resort grounds, pets must be on a leash at all times and are permitted only in the porte-cochere, designated pet walking areas, and guest rooms or suites. Pets are not permitted in the lobby area, meeting rooms, spa, restaurants and lounges, fitness center, hair salon, pools and beach areas. No pets may be kept on patio areas or on balconies of any guest rooms or suites when the owner is not present.

Classic Suite Living Room
Pet Policy

Servicing of Rooms

Housekeeping services are performed daily upon request. Guest accommodations will not be serviced without the pet owner present or unless the pet is kept inside their cage. Upon departure a one-time non-refundable fee of $100.00 will be applied to your resort bill for deep-cleaning services. Pet owners are responsible for the repair or replacement of any items stained or damaged by their pet. The Resort will inspect the room and/or suite upon departure and assess for any damages exceeding the fee amount.

Dog in Robe
Pet Policy

Owner Responsibility

Pet owners must provide a mobile telephone number in the event of their pet becoming a nuisance or annoyance to other guests. If the pet disrupts other guests, the Resort may make certain concessions to the occupants being disturbed, and the cost or value of such concessions shall be the pet owner’s responsibility.

beach
Pet Policy

Owner Responsibility

Acqualina Resort & Residences on the Beach reserves the right to take necessary action in the event of a pet creating disturbance. Pet owners are responsible for any injury inflicted upon a Resort guest or Resort employee by their pet. Pet owners must collect all solid wastes of their pets and dispose of such wastes appropriately.

Pet Amenities
Pet Policy

Pet Services & Amenities

  • Pet amenity upon arrival.
  • Pet in room sign
  • Pet walking service (advance notice required)
  • “Forgotten” pet items available for purchase such as leashes, collars, baskets, food, cage etc.
  • Information on vets, animal hospitals, pet sitting services, pet grooming and boarding kennels at the Concierge.
overview-resort-information-concierge

Resort Information

  • Time Zone: EST
  • Currency: U.S. Dollar
  • Climate: Tropical
  • Developer/Owner: The Trump Group
  • Operator: Acqualina Management, LLC
  • CEO/Partner: Deborah Yager Fleming
  • Architect: Robert M. Swedroe
  • Interior Designer: Isabel Tragash – Guest Rooms and Suites
  • Resort Address:
    Acqualina Resort & Residences
    17875 Collins Avenue
    Sunny Isles Beach, Florida 33160
  • Telephone: 305-918-8000 / Facsimile: 305-918-8100
  • Website: acqualinaresort.com

Travel Agent Portal

We have created the Acqualina’s Travel Agent Portal, where you can find our latest news, room offers & packages, amenities & features and important updates.  We have curated exclusive content for our valued travel advisor community from a live webcam of our white sandy beach, virtual site inspections and virtual presentations to downloadable imagery and much more.